Apps and Installations
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How do I uninstall dropbox from my desktop (windows 10) without losing any of my own files? I only installed it last week but I don't like it and I can't save files into my original folders. I find it very confusing and just want to get it off my computer. Any help gratefully received. Thanks Romy
Hey @Romyo, thanks for joining our Community and happy Friday!
If you made sure that the app has finished syncing and it's showing 'up to date' in your system tray, you can go ahead and uninstall it using these steps.
Your files won't be affected during that process and will remain in your Dropbox folder, which will be a local copy of your Dropbox files.
I hope this helps, Romy!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hello Walter,
Many thanks for your response, it is most helpful.
I also want to remove the Dropbox folder from my hard drive and it says to drag it to the recycle bin.
Will this affect my own existing files or will they all still be there?! Just want to be sure before I do anything.
Many thanks
Romy
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
I'm trying to uninstall Dropbox from my computer, and then delete files from my Dropbox account online. I've found a few forums that provide some instruction about deleting the dropbox folder from your computer without deleting your files, but I haven't been successful in trying to follow them. One of the forums suggested changing the location of the folder back to default using "Properties", but I can't seem to find that option on my computer. I use MacOS and would really like some help deleting dropbox from my computer and then also deleting files from my Dropbox account online. I don't want to try to delete things from my account online until I delete Dropbox from my hard drive, so I don't risk losing anything.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hello,
I need to clear up space on my hard drive and I would like to remove ALL dropbox files. I can delete them but I'm concerned this will delete all files for my team. I'm no longer employed by them and have no need for their files. If I delete them, will my former team members still have access to the files?
I've already deleted the Dropbox desktop app, unlinked my personal account, and stopped syncing files. Why are they still showing up in my computer storage?
Thanks,
Megan
Community Moderator @ Dropbox
dropbox.com/support
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need to get Dropbox off my computer but not lose anything
Welcome to the forum, @jclem!
As a first step, can you let me know whether you’ve enabled computer backup on your desktop app?
If you’re not sure how to check this, you can go to your Dropbox app preferences and then, click on the Backups tab. Please send me a screenshot of what you see there.
Let me know when you've got more updates.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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