I can't open Word/Excel files on iPad/iPhone

Mogens Ø. · ‎03-19-2016

Hi.

I've searched the forum/web and can't seem to find any answer to this problem.

Until a couple of weeks ago I could edit in all Office-files in Dropbox via both iPad and iPhone.

Then earlier this week I suddenly can't do this, and I'm asked to log-in with a 365 subscription.

Has there been a change I haven'r been awere of, and do I now have to have an active 365 subscription?

I use Dropbox basic, and the files are .docx and .xlsx.

Thank you for your time.

Regards

/Mogens Østergaard, Denmark

Mogens Ø. · ‎03-19-2016

Thank you for all your help

Mogens Ø. · ‎03-20-2016

Hi again - I have now left the team folder and deleted it. I have moved all the files to my personal dropbox and shared it with the same people as before - but I still can't edit in Excel or any other Office program.

What to do?

Mark · ‎03-20-2016

Contact support

https://www.dropbox.com/support

Replies may take a few days but you can track at http://dropbox.zendesk.com

I'm wondering if maybe the apps need uninstalling and reinstalling to 'pull down' that you're no longer a Team user.

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I can't open Word/Excel files on iPad/iPhone

I can't open Word/Excel files on iPad/iPhone

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