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I cannot update the Dropbox app to the latest version on one of my connected computers

I cannot update the Dropbox app to the latest version on one of my connected computers

ActorNerd
Explorer | Level 3

On most of my PC's, the version of Dropbox installed is v154.4.5363. But on one of them, it's still running the version before that (.3932). They've all been updating themselves automatically, but for some reason, this one version is not. I manually downloaded the latest version to that PC and re-ran the installer, but it's still coming up as the older version. Any ideas on what the problem is and how to fix it? If any specific info. is needed, I will gladly supply it. Thank you in advance.😊

1 Accepted Solution

Accepted Solutions

Re: I cannot update the Dropbox app to the latest version on one of my connected computers

Hannah
Dropboxer

Not a problem, Gary! Happy to see that the issue was eventually resolved.

 

If you need anything else, make sure to give us a shout.

 

Have a great day!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Re: I cannot update the Dropbox app to the latest version on one of my connected computers

Hannah
Dropboxer

Hey @ActorNerd, thanks for bringing this to our attention. 

 

Which version of Windows is this particular computer running?

 

And is Dropbox working/syncing as normal on that computer?

 

What's the sync status when you hover over the Dropbox icon in your system tray with your mouse?

 

Keep me posted and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: I cannot update the Dropbox app to the latest version on one of my connected computers

ActorNerd
Explorer | Level 3

Hi Hannah. Thank you for your response.

It would appear that the problem seems to have resolved itself, so i no longer need assistance. Thank you just the same for your time & assistance. I appreciate it.

 

Regards,

 

--- Gary

Re: I cannot update the Dropbox app to the latest version on one of my connected computers

Hannah
Dropboxer

Not a problem, Gary! Happy to see that the issue was eventually resolved.

 

If you need anything else, make sure to give us a shout.

 

Have a great day!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

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    ActorNerd Explorer | Level 3
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