I freshly installed Dropbox on my computer, but it's not syncing

[RS-973]

Files are not downloading. Reinstalling has not fixed the issue. There is more than enough hard disk space to fit everything.

All files in the "Sync History" tab are "waiting to Sync".

Ran the "Fix Permissions", "Fix Hardlinks" buttons but no changes.

Checked selective sync (but hadn't set it up anyway), received this message.

Would appreciate any insights people have.

[Hannah]

Hey @RS-973, thanks for bringing this to our attention.

Is syncing stuck on this specific number of files?

If you click on the Dropbox icon, then on your initials/profile pic and then on 'view sync issues', do you see anything?

Also, what is your computer's OS version?

Keep me posted and we'll go from there.

[RS-973]

Hi Hannah!

It's stuck at the current number of files. Before it was 6336, now it's 6504 after I added some via the website.

There are no sync issues.

OS version is Windows 10 Pro - Version 1909 (OS Build 18363.1556)

[Megan]

Hi @RS-973, sorry to jump in here!

Can you try changing  the app's bandwidth limit to 'unlimited' and let me know if anything changes? 

[RS-973]

Hi Megan,

There was no bandwith limits on downloads, and limits on uploads were set to automatic.

I've removed the limit on uploads and restarted Dropbox, and it has not affected the issue.

[Hannah]

Thanks for the info here!

Would you mind reinstalling the Dropbox application, since a new version is out today, to see if that'll help at all?

[RS-973 · Accepted solution]

On a whim, I disabled Proxy detection from "Autodetect" to "No Proxy" and it has resolved the issue.

[Jay]

Hi @RS-973, thanks for getting back to us on this matter.

If you need any further assistance in the future, please let us know!