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I keep seeing an hourglass when clicking on the Dropbox icon on Win11 and nothing happens

I keep seeing an hourglass when clicking on the Dropbox icon on Win11 and nothing happens

sleddog
New member | Level 2

When I click on the dropbox icon in the tray at the bottom of the screen, an hourglass appears for about 5 seconds, and then - nothing.  same for clicking the icon in the start menu.

2 Replies 2

Nancy
Dropbox Staff

Hi @sleddog, and thanks for posting about this here. 

 

Can you upload a screenshot of the hourglass you mention? 

 

If you hover over the Dropbox icon instead, can you see its app version? 

 

Keep me in the loop.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Rogaa
Helpful | Level 5
Hi,

Did you try going to your applications and uninstalled the app? And reinstall by clicking this link: www.dropbox.com/install

Hope this helps
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