Forum Discussion

Ture_Alsvik's avatar
Ture_Alsvik
Explorer | Level 3
7 years ago

I'm getting an MSVCP140.dll and I can't uninstall or run the desktop app

I was considering switching to a business plan, but for weeks i have been stuck with an MSVCP140.dll error on opening Dropbox. Iøm unable to uninstall or to run the app. I've searched around seeing...
desktop
Setting up the apps
Ture_Alsvik's avatar
Ture_Alsvik
Explorer | Level 3
7 years ago

Followed your steps - but had to delete all instances of DropBox in regedit, because some services was still running preventing me from deleting the files. Restarted, installed using the offline installer ...

 

Nothing happens. I never get information on Dropbox having finish the install and neither any errors. Restarted after about an hour, Dropbox gave me same error message about missing MSVCP140.dll ...

So ... i'll start looking for some other sync-service to use! But thanks for your help :)

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Sorry to hear that you're still having trouble with this, Ture_Alsvik.

I'd be more than happy to send you a ticket to the email address associated with your Community profile if you'd like to look into this a bit more in depth. 

Let me know how you'd like to proceed and I'll make sure to get back to you as soon as possible!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!