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MDawes's avatar
MDawes
Explorer | Level 3
9 years ago
Solved

Installer won't begin

I'm using Windows 10 on a desktop. I got a message saying 'update dropbox' - click the button and it starts downloading 'Dropboxinstaller'. When I click on this exe file to install it nothing (#) happ...
Setting up the apps
  • Jane's avatar
    Jane
    9 years ago

    Hey MDawes, 

     

    I appreciate your speedy reply, I think we've spotted the culprit!

     

    You may disregard the previous steps. Could you navigate to the "Boxifier" settings, un-check the box next to "Block Dropbox updates" and apply this change? Reboot your pc once and then try installing the latest stable version of the application on your desktop. Please keep in mind that the most recent Stable Build is 32.4.23. 

     

    Please keep me updated here on the results!

     

    Warm regards, 
    JaneA 
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey MDawes, 

 

I appreciate your speedy reply, I think we've spotted the culprit!

 

You may disregard the previous steps. Could you navigate to the "Boxifier" settings, un-check the box next to "Block Dropbox updates" and apply this change? Reboot your pc once and then try installing the latest stable version of the application on your desktop. Please keep in mind that the most recent Stable Build is 32.4.23. 

 

Please keep me updated here on the results!

 

Warm regards, 
JaneA 
MDawes's avatar
MDawes
Explorer | Level 3
9 years ago

Thank you so much!

Can't believe the issue was so straightforward!  

 

Sorry to have caused you so much work - thanks for your help with this.  Very much appreciated.

 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago

    Hey MDawes, 

     

    Sure, that's why we're here!

     

     

     

    If it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .
     
    [ Please feel free to get back in touch here at any time if you have any other Dropbox questions, it'll be a pleasure to work with you again in the future! ]
     
    Happy Dropboxing, hope you have a great weekend ahead, 
    JaneA

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