Shared Folder not visible in Windows App

[denis2000]

Hi

I have shared a folder from my Dropbox account with a number of people.  initially, my wife viewed the folder in my account on the windows app on her PC.  However, recently, she needed to create a new folder to share with some other people, so created her own account to which the Windows app on her PC is now linked.  She has access to my folder using a browser, but it isn't visible on her windows app.

Can anyone suggest a solution?

Thanks

Denis

[denis2000]

Here you go

Denis

[Nancy · Accepted solution]

Hi again, Denis! Thanks for the info you’ve sent so far. 

From what I understand, the folder that she can’t see locally on her desktop app is the shared one under the name “Olivia Jane”, right?

Can you let me know what’s the syncing status of her desktop app, as well as the app version it’s running? 

Also, is there any chance that she removed this folder from her Dropbox app, in order to save up hard drive space? She can check her selective sync settings to verify that.

[denis2000]

Hi Nancy

Any set up would have been me, and I know I didn't delete any folders.  There's also no issue with disc space that needs to be restrictive.  However, your response made me look at the settings in the Dropbox app - I have realised that, whilst the app was working in terms of showing her shared dropbox folder, she wasn't actually logged in (clicking on the icon in the taskbar).  I have logged her in and she now can see the Olivia Jane folder.

Thank you for your help

Denis

[Nancy]

That’s great news, Denis! I’m glad everything seems to be working properly now. 

If you need something else, I’ll be around the Community. 

Cheers!

[Peggye3]

I am having a similar problem. I have a shared folder where a member has dropped 2 folders with the shared folder, they show up on the website dropbox.com, but they will not sync to my dropbox app. Folder is shared with 5 people, we all have plenty of space and are all logged into the app properly. I have paused sync and restarted sync and these folders are not showing up on my local computer. Any ideas? Appreciate the input!

[Rich]

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@Peggye3 wrote:

I have a shared folder where a member has dropped 2 folders with the shared folder, they show up on the website dropbox.com, but they will not sync to my dropbox app.

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Check the names of those folders and make sure they don't have any characters in them that would be considered incompatible with your operating system. If they do, rename the folders to avoid such characters and they'll sync. This is a common occurrence, especially when Mac and Windows users are collaborating.

• https://help.dropbox.com/files-folders/sort-preview/file-names

[Peggye3]

Brilliant! It is the MAC vs Windows issue! The one thing I had forgotten. Thank you sir!