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After upgrading to macOS Ventura, I was prompted to upgrade to "Dropbox for macOS 12". I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. Now when using Spotlight to search (I often type something like 'drawings folder' to open a folder called Drawings) the results in Spotlight show the Dropbox app icon beside the name of the item I want (rather than a Finder icon for folder or file). Hitting Enter or clicking on the result switches to Finder and does nothing, or sometimes will open the Applications folder and show the Dropbox app. It's not linking me to the actual file in ~/Library/CloudStorage.
I have done the following and the problem is not solved:
Nothing works. Any suggestions??
Hey @ak30, thanks for bringing this to our attention.
I moved your post to this relevant thread.
Can you take a look at Walter's reply here, try his suggestion and let me know if it works?
Hey @dreamingenthusiast, how are you today?
Can you take a look at Walter's reply here, and let me know if this works out for you?
I'll be waiting for your update, thanks!
Hi @Megan, I appreciate your reply. I reviewed Walter's post that you linked. I attempted to rebuild the spotlight index on my Mac, per https://support.apple.com/en-ie/HT201716. However, when I clicked + to add Dropbox in Spotlight Privacy, the Dropbox disk did not show up under locations or in the MacBook Pro root directory. I already restarted my computer after the update where the Dropbox folder was moved to ~/Library/CloudStorage, so this appears to be a bug. How might we fix this?
Thanks for sending over your ticket number, @Styline!
I’ve traced it in our system and I can see that one of our support agents has messaged you. When possible, please check their response and reply back to them, if necessary.
I’ve also left them an internal note, so that they know you’ve posted here.
Hi @dreamingenthusiast, I hope you’re doing well.
Can you please open a support ticket as well via this link and let me know the ticket number you’ll receive?
Had same issue. Ventura and newest Dropbox Version. User on Mac without Admin rights.
I added the Cloudstorage Folder to Spotlight to not be indexed. Restartet. Testet as expected - nothing found. Removed the Folder in Spotlight preferences. Restart. Took a while but now it works.
For more info on available support options for your Dropbox plan, see this article.
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