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Re: Search in macOS Finder folders does not work after Dropbox upgrade

Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura

dsnidey
Helpful | Level 6
Go to solution

After upgrading to macOS Ventura, I was prompted to upgrade to "Dropbox for macOS 12". I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. Now when using Spotlight to search (I often type something like 'drawings folder' to open a folder called Drawings) the results in Spotlight show the Dropbox app icon beside the name of the item I want (rather than a Finder icon for folder or file). Hitting Enter or clicking on the result switches to Finder and does nothing, or sometimes will open the Applications folder and show the Dropbox app. It's not linking me to the actual file in ~/Library/CloudStorage. 

 

I have done the following and the problem is not solved:

  • Restarted
  • Ensured all files are available for offline access
  • Rebuilt the spotlight index
  • Unlinked Dropbox from this Mac, did a complete clean install of dropbox, performed the upgrade to v159.4.5870 and synced just one folder to begin

Nothing works. Any suggestions??

398 Replies 398

Hannah
Dropbox Staff
Go to solution

Hey @ak30, thanks for bringing this to our attention.

 

I moved your post to this relevant thread.

 

Can you take a look at Walter's reply here, try his suggestion and let me know if it works?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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loglow
Helpful | Level 5
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I’ve noticed that Google Drive uses the new macOS cloud storage system, but just uses a symlink back to its folder in the user’s home folder. Possibly as a workaround for this issue?

3zero2
Explorer | Level 4
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Google's implementation is either lazy, genius or both.

Megan
Dropbox Staff
Go to solution

Hey @dreamingenthusiast, how are you today? 

 

Can you take a look at Walter's reply here, and let me know if this works out for you? 

 

I'll be waiting for your update, thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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dreamingenthusiast
Helpful | Level 5
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Hi @Megan, I appreciate your reply. I reviewed Walter's post that you linked. I attempted to rebuild the spotlight index on my Mac, per https://support.apple.com/en-ie/HT201716. However, when I clicked + to add Dropbox in Spotlight Privacy, the Dropbox disk did not show up under locations or in the MacBook Pro root directory. I already restarted my computer after the update where the Dropbox folder was moved to ~/Library/CloudStorage, so this appears to be a bug. How might we fix this?

Nancy
Dropbox Staff
Go to solution

Thanks for sending over your ticket number, @Styline

 

I’ve traced it in our system and I can see that one of our support agents has messaged you. When possible, please check their response and reply back to them, if necessary. 

 

I’ve also left them an internal note, so that they know you’ve posted here.

 

Cheers.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Nancy
Dropbox Staff
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Hi @dreamingenthusiast, I hope you’re doing well. 

 

Can you please open a support ticket as well via this link and let me know the ticket number you’ll receive?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Mike1977
Explorer | Level 3
Go to solution

Had same issue. Ventura and newest Dropbox Version. User on Mac without Admin rights.

I added the Cloudstorage Folder to Spotlight to not be indexed. Restartet. Testet as expected - nothing found. Removed the Folder in Spotlight preferences. Restart. Took a while but now it works. 

Styline
Helpful | Level 7
Go to solution

@Mike1977 Please send an update after a few days and let us know if it's still working for you then.

ak30
Explorer | Level 4
Go to solution

Hi Hannah, I tried Walter's suggestion of rebuilding the spotlight indexing and it still does not work. What's next?

Need more support?