Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
After upgrading to macOS Ventura, I was prompted to upgrade to "Dropbox for macOS 12". I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. Now when using Spotlight to search (I often type something like 'drawings folder' to open a folder called Drawings) the results in Spotlight show the Dropbox app icon beside the name of the item I want (rather than a Finder icon for folder or file). Hitting Enter or clicking on the result switches to Finder and does nothing, or sometimes will open the Applications folder and show the Dropbox app. It's not linking me to the actual file in ~/Library/CloudStorage.
I have done the following and the problem is not solved:
Nothing works. Any suggestions??
I've followed your suggestion of reindexing but it doesn't yield any results. The thing is, it does show the folder I searched for in the spotlight results but clicking on the result (to open the folder) does nothing, it won't work. Not sure it's still an indexing issue vs a dropbox bug post update.
Update: Spotlight successfully finds and opens Dropbox files and folders, just like old times. A few days ago, here's what I did:
(1) Unlink Dropbox from my computer
(2) Uninstall Dropbox (which deletes all local-only files)
(3) Reinstall Dropbox, and make all files available offline
(4) Update to the latest version of Dropbox, as prompted.
I'm running OS Ventura. I had the same problem everyone describes in this thread and tried re-indexing and all that--no luck. I have no idea why this suddenly worked.
@professor1 Can you report back after a few days / a week if it's still working for you correctly. It appears like newly added / freshly indexed files are usually able to be opened for some days, but afterwards at some point they are not. Would be great to know if this is still working for you in a week from now.
There was an issue with opening folders found in a Spotlight search. Upgrading your Mac to 13.1 should fix this issue.
For other Spotlight issues, Walter's reply here outlines steps to re-index your Dropbox folder, we have found that in some cases it is necessary to re-index your entire disk in order to fix the issue.
Hope this helps.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!