Apps and Installations
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After upgrading to macOS Ventura, I was prompted to upgrade to "Dropbox for macOS 12". I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. Now when using Spotlight to search (I often type something like 'drawings folder' to open a folder called Drawings) the results in Spotlight show the Dropbox app icon beside the name of the item I want (rather than a Finder icon for folder or file). Hitting Enter or clicking on the result switches to Finder and does nothing, or sometimes will open the Applications folder and show the Dropbox app. It's not linking me to the actual file in ~/Library/CloudStorage.
I have done the following and the problem is not solved:
Nothing works. Any suggestions??
The solution that finally worked for me was an Advanced Reinstall (https://help.dropbox.com/installs/advanced-reinstall). Recommend that anyone with issues tries that.
For my part, I'll definitely refuse to immediately update my Dropbox version in the future after what happened this time.
Merry Christmas😊 Could you tell me please - after you did Advanced Reinstall - is your data under user/Library/CloudStorage/Dropbox now? Or just under user? Did you update your Dropbox after you did the Advance Reinstall?
Totally agree. I corresponded with a dedicated dropbox specialist on this issue and for the last 13 days silence. Nobody else contacts me. I uninstalled dropbox, installed it again but without this "updated". Using it as before. Also considering changing to a different platform. Any ideas which one operates the same manner as dropbox? I want to have cloud storage used as a local drive with some files available offline and some online. Both have to be visible and quickly accessible as it works with dropbox. Any help would be appreciated.
I do not know what happened to Dropbox, that once was a gold standard. Dropbox accompanied me for almost 15 years. Over time, it degenerated more and more. Web UI has become a catastrophe, the system integration in macOS is ridiculously intrusive (why does it have to add SEVEN options to the context menu in Finder?!) and it tries to promote its paid plans at every occasion. This thing here is just the tip of the iceberg, the final straw. Obviously one of the recent versions of the Dropbox client for macOS has been _seriously_ broken. A responsible decision would have been to stop promoting this version to the users instead of pushing them into this broken version. I waited several months before upgrading to Ventura (just to make sure that the most sever bugs will have been ruled out by then). As a former software developer myself, I have to confess, this is the long finger in the face of those who use Dropbox. Enough for me, good bye, Dropbox.
Hi All--Sad to report that I woke up today and am back to square one. After my initial problem, the uninstall-->reinstall, a couple weeks of Dropbox and Mac OS Ventura playing nicely, Spotlight once again is unable to open files and folders when I double click the search result. I have a paid account, so I'll reach out to Dropbox Support directly to open a ticket. I'll report back.
For more info on available support options for your Dropbox plan, see this article.
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