Sync icons in Finder on Macs with Intel chip

[Dan401]

Hi.

Can I check that Sync Icons are being displayed in Finder on MacBooks with an Intel chip?

I’ve got the Dropbox app (v198.4.7615) running on two MacBooks - one with a M1 chip, the other with an Intel chip.

Sync icons are being displayed in Finder on the Mac with the M1 chip, but not on the Mac with the Intel chip. Both Macs are on macOS Sonoma 14.4.1.

I've now seen this on two other Macs with Intel chips... so I thought I'd check.

Thank you.

Dan.

[Mark]

Mine display fine using:

Dropbox: 198.4.7615

Apple M1 with 14.4.1 (23E224).

When you installed did you grant access to all permissions? 

[Dan401]

Hi Mark.

Yes I've checked permissions in: System Settings > Privacy and Security > Files and Folders.

Also checked: System Settings > Extensions > Finder

All good with the M1 Mac, like yours. But not on the Intel Mac.

I don't know if the chip's got anything to do with it, but it's the only difference I can see.

Dasn.

[Jay]

HI @Dan401, could you try reinstalling the Dropbox desktop application by using this link to see if this helps?

[Dan401]

Hi Jay.

Thanks... tried this, but still no Sync Icons in Finder.

Dan.

[Jay]

Could you attach a screenshot showing how the files appear in the Dropbox folder in Finder?

[Dan401]

Hi Jay,

Intel Mac - no Sync icons:

Intel Mac - no Sync icons

M1 Mac - has Sync icons

M1 Mac - with Sync icons

[Megan]

Hey @Dan401, would you mind trying these steps to see if they help?

-Click on the Dropbox icon in your menu bar and quit the application
-Open your Activity Monitor from your Mac Utilities folder
-Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
-Re-start Dropbox from the applications folder by double clicking on the Dropbox application
-Click on the Apple icon in the top left of your screen
-Click on "force quit"
-Relaunch the Finder

If this doesn't work, then please let me know your app's syncing status and version.

[Dan401]

Hi Megan.

Thanks for your prompt reply.  No joy, I'm afraid.  I've tried this process twice.

App Syncing Status: Tick and "Your file are up to date"

App version: v198.4.7615

Dan.

[Megan]

Hi @Dan401, thanks for the heads up! 

Can you try these steps, in order to perform an advanced re-install on the app?