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Unable to use Dropbox Dash after installing

Unable to use Dropbox Dash after installing

alexparker215
Explorer | Level 3
Go to solution

I just got a new Apple M1 Max laptop (coming from an Intel chip MacBook), and I can't get Dropbox Dash to work. I downloaded it from https://www.dropbox.com/dash/install, but when I start it, I get a message that this version is incompatible and I need to download the latest version. The link brings me right back to the same install webpage, and it download the same version. Never ending cycle.

 

Screenshot 2023-02-20 at 11.52.44 AM.png

I have a coworker with an M1 Mac, so I don't think that is the issue, but I'm mentioning it just in case.

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @alexparker215, the issue should now be resolved, and you should now be able to download and install the newest version. 

 

Please let me know if the issue persists.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Megan
Dropbox Staff
Go to solution

Hi @alexparker215, how are you today?

 

What is the OS you use on your Mac right now? 

 

Keep me posted, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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alexparker215
Explorer | Level 3
Go to solution

Hi, thanks for your response! I'm doing well.

 

My OS is MacOS Ventura 13.2.1.

Jay
Dropbox Staff
Go to solution

Hi @alexparker215, the issue should now be resolved, and you should now be able to download and install the newest version. 

 

Please let me know if the issue persists.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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alexparker215
Explorer | Level 3
Go to solution

That worked! Thank you so much.

Jay
Dropbox Staff
Go to solution

Glad to hear it! If you need any further assistance in the future, please let me know.

 

Enjoy the rest of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Jay Dropbox Staff
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    alexparker215 Explorer | Level 3
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    Megan Dropbox Staff
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