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Vault resyncs every time

Vault resyncs every time

kangy1989
Explorer | Level 4

I'm very frustrated with this. I have a lot of stuff in the Vault that I need to access multiple times a day, and every time I open it it starts syncing, which takes time, CPU usage, energy, everything. Then the Vault times out and locks and the files are deleted from the computer. Repeat.

 

Can't I just have a Vault password but have the files permanently synced?

 

My PC:

Windows 11 Home (64 bits), x64-based processor

Version 22H2
OS build 22621.1702

4 Replies 4

Hannah
Dropbox Staff

Hey @kangy1989, thanks for bringing this to our attention.

 

Let's see what we can find, because this isn't the expected behavior of the vault.

 

Can you hover your mouse over the Dropbox icon in your system tray and let me know the sync status and version  of the Dropbox app?

 

Are you able to access your vault as normal on dropbox.com and any mobile device you have connected to your Dropbox?

 

Does restarting your computer help at all?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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kangy1989
Explorer | Level 4

Hi, Hannah.

 

The sync status depends - it's 'syncing' and 'downloading' for a while, then when it finishes it becomes 'up to date'. The Dropbox app version is 175.4.5569.

 

I want to clarify that it's not that the Vault times out immediately, I get a few minutes of being able to see and use the files, but then after a while it times out when I'm not using it, and when I go back to try to use it I have to wait until it downloads everything again.

 

As for the iOS app and the web version at dropbox.com, I can access everything at all times (provided I enter the password, of course).

 

Thanks!

Nancy
Dropbox Staff

Hi from me as well, @kangy1989!

 

I’m afraid that at the moment, this is expected behavior on the desktop app. 

 

However, since I understand your frustration, I’ve sent your feedback over to the relevant team, so that they can also see your comments and take this into account.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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divano
New member | Level 2

Nancy,

 

This makes zero sense. When the product was boxcryptor, the local folder was encrypted and the key would decrypt them.  The only sync happened when the local or web folder was updated and it would sync accordingly.  

 

The way the vault works on the desktop makes it impossible to use and forces you to use the web interface which is far more cumbersome when using frequently.

 

Please add my comments to the development team as well.

 

Thanks!

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Top contributors to this post

  • User avatar
    divano New member | Level 2
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    Nancy Dropbox Staff
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    kangy1989 Explorer | Level 4
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    Hannah Dropbox Staff
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