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Re: Windows 7 Event Viewer Error "Failed to connect to the driver: (-2147024894)"

Windows 7 Event Viewer Error "Failed to connect to the driver: (-2147024894)"

Kester
Collaborator | Level 8
Go to solution

Onthe last few startups of my Windows 7 desktop, the EventViewer has shown the following error  and subsequent information logs as the error is corrected by Windows:

 

Record Number: X 95916
Log Type: Application
Event Type: Error
Source: DbxSvc
Category: 3
Event ID: 320

Failed to connect to the driver: (-2147024894) The system cannot find the file specified.
--------------------------------------------------------------------------------
Record Number: 95931
Log Type: Application
Event Type: Information
Source: ESENT
Category: 3
Event ID: 300

Windows (2500) Windows: The database engine is initiating recovery steps.
---------------------------------------------------------------------------------
Record Number: 95932
Log Type: Application
Event Type: Information
Source: ESENT
Category: 3
Event ID: 301

Windows (2500) Windows: The database engine has begun replaying logfile C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.log.
---------------------------------------------------------------------------------
Record Number: 95933
Log Type: Application
Event Type: Information
Source: ESENT
Category: 3
Event ID: 302

Windows (2500) Windows: The database engine has successfully completed recovery steps.
--------------------------------------------------------------------------------
Record Number: i 95915
Log Type: Application
Event Type: Information
Source: DbxSvc
Category: 2
Event ID: 258

Pipe server thread started.

--------------------------------------------------------------------------------

It seems as if the Dropbox service may be trying to start too soon as, after the initial error, Windows seems to be able to correct the problem and everything works correctly.  This is a very recent happening and I cannot relate the change to any system changes.  Is there anything I can do to stop the error - if I didn't regularly check the Event Viewer I would be none the wiser so perhaps I'm being too sensitive.

 

Thanks.

254 Replies 254

orion44
Helpful | Level 6
Go to solution

Meanwhile at Dropbox Support...

 

DBLypSS

Mark
Super User II
Go to solution

@Kester - apologies your posts didnt appear. They were for some reason picked up by spam filters. They are being a bit overzealous at the moment due to a mass influx of spam over the past few weeks. 

 

I've marked them all as none spam and they should show up shortly. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

jcholcomb
Explorer | Level 4
Go to solution

I just discoverd this "informational" event popping up every second, as I was trying to troubleshoot a "probably" unrelated issue with Outlook.  Using the suggestion to disable DbxSvc, I decided to just try stopping it, and then change the Startup Type to Manual, instead of disabled.  That seems to work too, and the useless "information" events have now stopped.  Interestingly, within a couple of minutes after that, I was able to see two events that popped up that are related to the original problem I am having with outlook.  Amazing what you can see in Windows 10 when you can get some of the junk out of the way.

Nocturnal
Helpful | Level 5
Go to solution
DbxSvc will be set to auto after dropbox update, so it's very annoying to disable after every dropbox update and moreover it's not solution, only dog-nail

scherma
New member | Level 2
Go to solution

What he said. PLEASE get it to stop this, it's driving my Application log bananas.

ltsir
New member | Level 2
Go to solution

Accidentally discovered that this is my problem too.
Since the application log in my case was limited to 20MB and unfortunately automatic archiving was not configured, I can not say precisely when the issue was arised - at least from 25.06
Today I noticed that now the frequency has changed to 1800000 milliseconds:
Failed to connect to the driver: -2147024894, retrying in 1800000 milliseconds

 

bn
Dropbox Staff
Go to solution

Hi folks,

 

Really sorry about this. There was a regression here and as a result things ended up logging way too frequently.

 

We have a fix in v30.3.14. If you're hitting this, could you try this version (or any future beta build as we roll them out) and let us know if you're still seeing rapid logging?

 

Thanks,

Ben

Kester
Collaborator | Level 8
Go to solution

Apologies for my three similar but not identical posts - if you read Mark's post you will seem my original attempts to post them were thwarted by the SPAM filter.  Thanks Mark for sorting it.

Kester
Collaborator | Level 8
Go to solution

Hi bn,

 

Quotes from these three earlier posts on this thread show your suggestion has already been tried but not resolved the issue:

 

1)

Level 5
 
 

Today version 30.3.14 probably fixed the problem

 
 
2)
 
orion44
Level 6
 
 

There is no probably, it either did or didn't.

 
 
3)
 
Nocturnal
Level 5
 
 

You're right and i was mistaked. Problem is yet here (((

-----------------------------------------------------------------------------------------------------------------

 

Personally I will not try the Beta version but will leave DbxSvc disabled until a Dropbox release shows the problem has been fully resolved.

 
 

bn
Dropbox Staff
Go to solution

Hi Kester, 

 

It seems like there are a couple issues:

 

  1. Logging too agressively (once per second).
  2. Logging this error at all.

 

30.3.14 should address (1), but (2) still occurs in some scenarios.

Need more support?