Using the Files App on iOS 11 - on my 11.2 iPhone 7 Plus everything works perfectly. From the Files App I see thumbnail representation of Dropbox files, I tap the file (e.g. a PDF) and it downloads and opens. On my 9.7 iPad Pro also running 11.2 - same Dropbox account - same files - no thumbnails, and every file tap results in “Waiting to download” and a spinning circle forever.
Cleared cache, no Dropbox pin, turned off 2FA, deleted and reinstalled both Dropbox and Files App and same result. Contacted Dropbox Support and got boilerplate “use our app instead of Apple’s” mindless response. Apple support says it is a Dropbox issue. I just want it to work like it does on the phone.
Any suggestions?