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iPad app won't let me log in - please help!

iPad app won't let me log in - please help!

Sarah W.31
New member | Level 1

The dropbox app won't let me login on the iPad app, it keeps giving me the message "login failed" even though the credentials are 100% accurate.

 

Also, for every four or five tries I do, it takes me to a page with a captcha and asks me to verify. The captchas are mostly illegible, but when I finally do find one I can read I type it in and click verify only to have the app kick me out to the sign in screen and give me that same "login failed" message. 

 

Note: my iPad iOS and dropbox app are both completely up to date.

32 Replies 32

Kmbrum
New member | Level 2
Same issue except I have an iPhone 7 with the latest update.

Julie M.18
New member | Level 2

I am having the same issue.  I have used dropbox many many times on my ipad but am now having lots of issues logging in.  

Mark
Super User II
Have you done whats been suggested and tried a reset?
www.dropbox.com/forgot

 


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Julie M.18
New member | Level 2

Yes,  I have done all those things.  

Mark
Super User II
And you get a reset password and that doesnt work when you use it on the iPad?

Have you checked then you are using the most up to date version of Dropbox?

 


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Julie M.18
New member | Level 2

Correct.  The error I get is specifically "sign in failed" "the operation couldn't be completed. (NSURLErrorDomain error -1012.)

Mark
Super User II
You've not actually answered the rest of the question though.

Are you using the most up to date versions of Dropbox? That error is usually if its out of date

 


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Julie M.18
New member | Level 2

Yes, in fact I have deleted the app and reinstalled it as well.  All of my software is also up to date.

Mark
Super User II
I suggest logging a ticket then via http://bit.ly/cm-support and ask for help. Replies will take time, especially if you are a free user but, you can track at http://dropbox.zendesk.com

I also suggest including screen shots if you can - especially of the error messages.

 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Julie M.18
New member | Level 2
I'm a pro user so I definitely pay for this service. I tried submitting a ticket but there is no space to actually write what is going on or submit a screen shot.
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