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iPad app won't let me log in - please help!

iPad app won't let me log in - please help!

Sarah W.31
New member | Level 1

The dropbox app won't let me login on the iPad app, it keeps giving me the message "login failed" even though the credentials are 100% accurate.

 

Also, for every four or five tries I do, it takes me to a page with a captcha and asks me to verify. The captchas are mostly illegible, but when I finally do find one I can read I type it in and click verify only to have the app kick me out to the sign in screen and give me that same "login failed" message. 

 

Note: my iPad iOS and dropbox app are both completely up to date.

32 Replies 32

Typaden
New member | Level 2
I can’t log into my account using my iPhone.

Daphne
Dropbox Staff
 
Can you let us know some more info about the issue you’re facing? Such as if you are trying to sign in via the mobile app or the web browser on your device. Also, if you see any error messages then please send a screenshot of this (excluding any personal info).
 
Thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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rt_asl
New member | Level 2

No kidding. I just wasted an hour trying to get my older iPad to connect to Dropbox.  Let's try "customer service" Dropbox!  How hard is it to have a meaningful error message??

I think I'll be joining the crowd and using another service.

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Top contributors to this post

  • User avatar
    rt_asl New member | Level 2
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    Daphne Dropbox Staff
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    Typaden New member | Level 2
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    tango1 Explorer | Level 4
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    Rich Super User II
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