"Couldn't contact Dropbox servers" error message

[Laurie D.3]

When I try to share a folder via the Dropbox iPhone app, I get a "Couldn't Share Folder" error message that states, "No internet connection or couldn't contact Dropbox servers." However, there is no issue with the Internet connectivity. Also, when I log in to Dropbox.com to view my account, my account is empty. All of the folders and files are gone.

[jd j.]

I'm having the same problem. On safari. I tried three diff computers, and chrome as well - still can't see anything on the dropbox web site..

[Ed]

Hi there,

What version of the iPhone app are you using? Did it just happen once?

[Ed]

Hi JD - you may be experiencing something different as you're on the website instead. Could you try clearing cache and then trying again?

[jd j.]

I cleared the cache, cleared the history, re installed dropbox, tried different computers, tried different browsers, reset my modem......I've done all the "obvious" things. Turned off extensions, etc.

[Shomari M.1]

Hmmm. Having the same issue on both web and iPhone app.

[Tawna S.]

Does anyone know if this has been fixed or is there something you did to make it work? I can't get my videos from my iphone to my dropbox on my computer - It is urgent I get them to my video editor for my business. Thanks

[Laurie D.3]

The issue resolved on its own for me. On the day I posted this issue to the forum, none of my files were visible for me on Dropbox, regardless of the device used to access Dropbox. I tried accessing my files on Dropbox via a Dell PC, an iPad, and an iPhone, but all of my folders/files were gone. However, when I tried accessing the files a few days later, the files were there. I have not had any further issues.

[Keith C.6]

Same problem. I need to download files from my iPhone to Dropbox. It won't connect to the server. 

[Normand L.]

This persistent, Error (405) "Safari can't connect to server", is THE reason I have cancelled my Dropbox Pro subscription. This is a very disturbing error and I don't feel secure.

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]