"The download failed"

[sadiemaygj]

I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and fails. I have checked the FAQs and checked the security settings but there is no firewall or anti-malware software running. I have tried follwing the link to the offline downloader at https://www.dropbox.com/downloading?type=full but then the download does not start. If I click "restart download" I get a 404 file not found error in the browser.

I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?

[morpheusmorph]

signed out in the browser or the desktop app? I have 4 computers here all running dropbox, I really wouldn't want to sing them all out...

[Ed]

I'm checking with our dev team. Will get back with updates shortly.

[bas_kennis]

You can also just let them sleep or turn them off I guess.

[tomcat]

here too: the dropbox installation is still failing.  firewall is offline

[isubuz]

This doesn't work. I am using dropbox on a single machine. In any case, why would logging into dropbox affect the installation process in another machine! The error happens during the install process and not during logging in.

[jrwillo]

I'm having the same issue. I have the latest version of the OS installed. Tried multiple routes to try and get the installer the work. Nothing..

[Gerard1]

I did the same, log-out on one computer and tried to install on the second one, failed also!

Seems to be a problem with the installer. The download file is 668 KB, is that ok?

[Michido]

Also here brand new mac, but same problem on all 3 mac I tried, and different networks. The Offline installer is not downloading and you get a 404 page.

[jdressler]

Same issue here. Could you please provide a solution? I need to work.

[RP1]

This does not make any difference the dmg file still fails to download the full software