Badge app icon will not go away.

[04052018]

I'm running Sierra on a Macbook Pro.

I've turned off ALL Dropbox notifications in the Mac preferences and have turned off noticiations within the Dropbox app settings. And still, every time someone comments on a shared file the bright red badge app icon appears. I do not want this. 

Is there something I'm missing? 

Thank you in advance. 

[310EI]

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@04052018 wrote:

I've turned off ALL Dropbox notifications in the Mac preferences and have turned off noticiations within the Dropbox app settings. And still, every time someone comments on a shared file the bright red badge app icon appears. I do not want this. 

Is there something I'm missing? 

Thank you in advance. 

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Hello, @04052018...

Take a look at this Help Center article...  perhaps the second sentence below the title might work (I'm not sure it will prevent it from popping-up again since I cannot test it at the moment).

[310EI]

Hello, @04052018...

I found this Help Center article to turn on/off.

HELP CENTER ARTICLES:

• What is the Dropbox badge?
• Dropbox badge new design and features.
• Use the Dropbox badge to collaborate.
• How do I turn the Dropbox badge on or off?
• Why am I getting conflicted copies while using the Dropbox badge?
• What’s the difference between a conflicted copy and my version of a file?
• I don't see the Dropbox badge.

[Minato]

Hey @04052018,

Can you send a screenshot of the badge you mention?

As there are some types of notifications that can't be removed.

I hope to hear from you soon!

[04052018]

Hi there,

Thank you for the response! It looks just like the "Notifications" icon below except on the Dropbox icon in the top menu bar on a Mac. It will have a number inside the red circle, indicating how many notifications are unread. 

[04052018]

Hi there,

It's not the Dropbox badge I'm referring to. I'm referring to the red circle notification (called "badge app icon") in the menu bar on a Mac.

[Walter · Accepted solution]

Hey @04052018,

Thanks for the additional info - much appreciated.

Even though this is not within my scope of expertise since this is clearly an Apple thing,  I was able to find this for you.

To disable the Red Badge Alerts on Dock Icons in Mac OS X, you can open System Preferences from the  Apple menu and choose “Notifications” . Then, choose the app from the left side, then uncheck the box next to “Badge app icon”. 

I hope this helps and keep in mind that you'd need to contact Apple for further resolution since this is not related to Dropbox in any way. 

[04052018]

Hi there, 

I assumed it was an Apple thing, but since I already have "Badge App Icon" unchecked (in the original post I mentioned ALL notifs are unchecked) I thought it may be a Dropbox issue for whatever reason. 

Thank you for the response!