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Can't Open a DropBox link sent to me

Can't Open a DropBox link sent to me

Ron J.
New member | Level 1
Go to solution

I am trying to obtain a retirement interview video file that the sender can open with their link and drop box account, but the file cannot be opened by me at my end.
I do not know if it is a firewall issue, but I can't open the link on my end?
I get a response saying it is a "local file" and it cannot be opened. Here is the link:
file://R900E6BR/Users/am1113/Dropbox/File%20May%2012,%2010%2043%2001%20AM.mov

2 Accepted Solutions

Accepted Solutions

Rich
Super User II
Go to solution

The person that created the link did not do it properly. That's a link the local file on their computer, not to the file on Dropbox. They need to follow the process described here:

https://help.dropbox.com/share/create-and-share-link 

 

Mod note: edited to update link in post. [last updated 2022]

View solution in original post

Richard P.
Super User alumni
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I too keep getting asked to download dropbox, just to view a link.  What I am getting from all the comments is that the user set up the link incorrectly? 

From the second part of your post, the user sent you a shared folder invite, not a shared link.  Shared folders require a Dropbox account in order to accept the invite.

Also, now that I have downloaded dropbox, I keep getting messages that I have run out of room and have to upgrade for a fee.  I can't even open the new flies my vendor is sending me due to this issue. Anyway around paying for upgrade?

Shared folders count in full against your account (you aren't accessing files in another persons account, you are accepting them into your account), which is why your account will run out of space if you accept the invite - there is no way around this, you need to ask the sharer to send you a shared link instead.

 

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

View solution in original post

10 Replies 10

Rich
Super User II
Go to solution

The person that created the link did not do it properly. That's a link the local file on their computer, not to the file on Dropbox. They need to follow the process described here:

https://help.dropbox.com/share/create-and-share-link 

 

Mod note: edited to update link in post. [last updated 2022]

Michelle A.14
New member | Level 1
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Hello.

I've been sent a few links, all very similar to the below:

https://dl.dropboxusercontent.com/u/61723644/android/com.tdo.showbox-7-28_apkapps.com.apk

All responding with Error 404 Cant find the page your looking for. Could this be the same problem with the owner not sharing the link?

Mark
Super User II
Go to solution

No. 

That means the owner has deleted the file or revoked the link. 

You need to contact them and ask for a new link, 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


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Michelle A.14
New member | Level 1
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Thanks Mark 🙂

Mirela M.
New member | Level 1
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hello,

I cant open the link sent to me in email, by Dropbox...while opening it is directing to DropBox Pro download. Can you please help me?

Ron J.
New member | Level 1
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That file had to be deleted. I only have so much space in my drop box account. I always tell people that any files from my personal account will be deleted in the next month. What is the video you are looking for?

My current account is almost at the max, so I have to see what can be removed in order to send you the video you are looking for.

Ron J.

 

Ed
Dropbox Staff
Go to solution

No one is asking for your video Ron. The instructions shared are to how to share a file or a folder. You can read more here: https://help.dropbox.com/files-folders/view-only-access




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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Questions asked in the community will likely receive an answer within 4 hours!)

Ed
Dropbox Staff
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Mirela

It's likely that the link is wrong (it's either an invite to join a shared folder that will consume more space than you have on your account or a link to somewhere else in Dropbox).

Make sure your colleague is sharing a link to the file you need. Here's how to do it: https://help.dropbox.com/files-folders/view-only-access




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Shireen H.
New member | Level 1
Go to solution

I too keep getting asked to download dropbox, just to view a link.  What I am getting from all the comments is that the user set up the link incorrectly? 

Also, now that I have downloaded dropbox, I keep getting messages that I have run out of room and have to upgrade for a fee.  I can't even open the new flies my vendor is sending me due to this issue. Anyway around paying for upgrade?

 

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    Richard P. Super User alumni
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    Shireen H. New member | Level 1
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    Ed Dropbox Staff
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    Ron J. New member | Level 1
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