Can't access shared files on a different device. "You don’t have access to this content." message.

Shanester

I'm new to Dropbox. Someone has shared a directory with me, and I've set up the Dropbox app on my iPhone and can access it. When I login to Dropbox using Chrome on my laptop, it tells me "You don’t have access to this content. You’re signed in as xxx@xxx", quoting exactly the same email address associated with the iPhone app and invites me to contact the directory owner to request access.

Do I really have to request access to see the same files using the same account every time I change device? Seems a bit silly to me.

I would ask the Dropbox helpdesk, but apparently I have to pay a subscription in order to contact them, which strikes me as an excellent way to lose new customers.

Mark

On the iPhone do you see a file if you add it on your computer or the website for where the shared folder is (note, not in the share)?

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

Can't access shared files on a different device. "You don’t have access to this content." message.

Can't access shared files on a different device. "You don’t have access to this content." message.

Top contributors to this post