Can't see files in shared folder.

[Prepress]

I'm using a shared folder that someone else created. They are providing me files through it. They are saying they uploaded files and see a green checkmark but I don't see the file on my end. It worked with one of their files, but all the others are not visible to me . . . why might this be?

[Rachel C.10]

had the same problem. I was the creator of the shared folder and it worked well for a long time, however recently the members of the shared folder were not able to see new items I had shared in the folder. It has been suggested to me by Dropbox to unshare the members and share them again. I did this and all is now ok. Perhaps you can ask the creator of the folder to unshare you and share you again. Hope this works for you.

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