Cannot re-sync after account name (folder name) change - Mac

[Peter1967]

I had a sync folder on my Mac before re-naming my Mac user account (and user folder) and now I get a dialog box displayed when I open my machine that indicates Dropbox is trying to find the sync folder at the old (no longer existent) file path. I tried deleting and re-installing Dropbox but got the same message. Looking for suggestions...

[Walter]

Hey @Peter1967, sorry to hear about this.

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

Thanks!

[Peter1967]

bn.BUILD_KEY: Dropbox

bn.VERSION: 182.4.6427

bn.constants.WINDOWS_SHELL_EXT_VERSION: 64

bn.is_frozen: True

machine_id: 48808ae6-4xxx

pid: 924

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='Peter', pw_passwd='xxxxxxx', pw_uid=501, pw_gid=20, pw_gecos='Peter', pw_dir='/Users/Peter', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='Peter', pw_passwd='xxxxxxx', pw_uid=501, pw_gid=20, pw_gecos='Peter', pw_dir='/Users/Peter', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'test', 'Peter'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='x', gr_gid=20, gr_mem=['root', 'test', 'Peter'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/Peter'

appdata: '/Users/Peters-PC/.dropbox/instance1'

         real_path='/Users/Peters-PC/.dropbox/instance1'

                not found

         parent not found

dropbox_path: None

                    not found

              parent not found

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/cj/khqtbx4s6wndm_kr3vc4b8j40000gn/T'

         real_path='/private/var/folders/cj/khqtbx4s6wndm_kr3vc4b8j40000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "desktop/dropbox/client/main.py", line 1279, in safe_makedirs

  File "desktop/dropbox/fsutil.py", line 706, in safe_makedirs

  File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs

  File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs

  File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs

PermissionError: [Errno 13] Permission denied: '/Users/Peters-PC'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

  File "desktop/dropbox/client/main.py", line 8005, in main_startup

  File "desktop/dropbox/client/main.py", line 2701, in initialize

  File "desktop/dropbox/client/main.py", line 1642, in startup_low

  File "desktop/dropbox/client/main.py", line 1288, in safe_makedirs

  File "desktop/dropbox/fsutil.py", line 706, in safe_makedirs

  File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs

  File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs

  File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs

PermissionError: [Errno 13] Permission denied: '/Users/Peters-PC'

Does that help?

[Walter · Accepted solution]

Thanks for the quick response @Peter1967 

Could you try these steps and let us know how it goes?

[Peter1967]

Thanks Walter, that worked!

[Walter]

Glad to hear that, Peter.

Take care and see you around the Community!