Cant share files or folders.. - Violation of Dropbox’s TOS

[TK76]

Hello,

I've been having trouble sharing a file or folder for days I always get the message:

Can’t share file

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

I am not aware of any rule violations, no option from the link https://help.dropbox.com/share/banned-links applies to me. The Chatbot can't help, waiting 24 hours doesn't help either. i use this all day every day for work. 

[Megan · Accepted solution]

Hey @Angelines, have you checked the correct Dropbox account, along with your spam/junk folder? 

I'm asking because I checked, and it seems Hannah indeed reached out using your Community-linked email address. 

[Angelines]

I have not received your email, please can you resend?
Thank you

[Megan]

Hey @Angelines, since you didn't receive the original email, let's try something different.

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for sign-in issues, then choose "Other". It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more!

[Angelines]

I am following your instructions,

Ticket #23531785

[Hannah]

Sorry to see that you didn't receive my email, @Angelines. 

Thanks, however, for the ticket number. 

It's been passed along to the appropriate team, so you'll be getting a response the soonest possible.

Have a great weekend!