Desktop, Download, Documents disappeared after updating Dropbox (MacOS)

[taej21]

Greetings,

I've seen others with a similar problem, but none of them quite like this.

This morning, I noticed my folders weren't syncing and saw no DB icon, so launched the desktop application. I prompted me to update the application.

When I did, I got a message saying there wasn't enough space on my hard drive, so I went through the selective sync process and selected the files I wanted stored locally.

Now, my entire downloads folder disappeared and all of the contents of desktop and documents have as well.

I did see Dropbox Backup seemed to have everything there, even though I don't recall enabling this feature. However, when I try to restore I get errors.

https://app.screencast.com/pV5n3QJnoPgyb

I have uninstalled and reinstalled the app, restarted my computer and neither of these steps solved it.

I appreciate any help!

[Jay]

Hi @taej21, thanks for bringing this to our attention.

Could you try these steps to disable the computer backup feature to see if this helps?

Keep me updated with any progress!