Desktop app is syncing some files forever

[Darren A.]

Hi All,

A week or so ago dropbox got stuck syncing. Says syncing 42 files, forever. Some files are being synced, but others arent. I reinstalled software, I relinked the account. Nothing has worked. Running Win10, dropbox version 12.4.22.

Any help greatly appreciated!

Thanks!

[rpetje]

The same problem. We have serious problems with that. It is necessary to solve the problem quickly.

[steffen_le]

May I ask, is it the same like with my computers that the problem appears only on Windows 32-bit systems?

[madhatterts]

I am experiencing this on a 64 bit Windows 7 system.

[steffen_le]

Thank you for the information. Do you ask the support for help, too. They wait with the answer with me... I am getting crazy with this problem. I am starting to think changing the system...

[RouseA]

I use Dropbox to synchronise files on two computers while delevoping embedded firmware and it works brilliantly.  However, I have just added a third computer and it repeatedly gets stuck syncing.  If I unlink it then re-link it first says it is syncing 40,000+ files.  The number gradually reduces until around 15 (different each time I repeat), then stops.  The Setting menu says it is indexing 4 files.  If I modify a file on one of the other computers the number will increase, but never decreases.

No problems with the other computers.  All run Windows 10 64-bit.  The new computer is a Lenovo Yoga 700

[tstanbur]

I've been having very similar problems for several days, (Windows 7) wasting many hours with all the "fixes" suggested.

I've just downloaded the latest stable build 13.4.21 from here

https://www.dropboxforum.com/t5/Desktop-client-builds/bd-p/101003016

and all is now working as expected!

There is clearly major bugs with 12.4.22 that have affected many people - Dropbox have not acknowledged this and I'm not sure why the latest version hasn't "auto updated".

I hope if you update then this will fix the issue for you too.

Thanks,

Tom

[steffen_le]

I had the same problem with the beta too. I will try the version again. However, it is very disapointing that dropbox does not anwer to my support request...

[RouseA]

Thanks!  This seems to have solved the problem, but I will reserve judgement for a while to confirm it is a complete fix

[steffen_le]

So the same happens to me. I reinstalled it several times. Every time the same. It downloads almost 99 percent and then it stucks... I see that my hope the problem might be the 32-bit system is it not. Thanks! My problem computer is also a Lenovo... I will try and stopp the update system of Lenovo now.

[emerrill]

I have the same problem, on MacOS Sierra. Was running 13.4.15. Trying 13.4.21.