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Desktop app says I'm offline and is connecting all the time, even though there's a connection

Desktop app says I'm offline and is connecting all the time, even though there's a connection

kristine_gal
Explorer | Level 4
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Dropbox has stop syncing, yesterday i received a notification that i have to re-install my dropbox. I have re-installed dropbox in my computer but after installation, it says connecting until now. After installation there's a prompt saying that I'm offline even if my internet connection is running. Hoping to hear from you the soonest. Thank you.

1 Accepted Solution

Accepted Solutions

as1590
New member | Level 2
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@kristine_gal wrote:

I've tried to click the "unlink this dropbox" from the dropbox preferences but i was unable to click the button.Capture.PNG




I had the same problem, but I think I managed to solve it in the following way:
1.-go to preferences
2.- proxy servers
and in proxy settings, select "no proxy"

View solution in original post

6 Replies 6

kristine_gal
Explorer | Level 4
Go to solution

I've tried to click the "unlink this dropbox" from the dropbox preferences but i was unable to click the button.Capture.PNG

as1590
New member | Level 2
Go to solution

@kristine_gal wrote:

I've tried to click the "unlink this dropbox" from the dropbox preferences but i was unable to click the button.Capture.PNG




I had the same problem, but I think I managed to solve it in the following way:
1.-go to preferences
2.- proxy servers
and in proxy settings, select "no proxy"

jaybrothers5559
New member | Level 2
Go to solution
Thank you so much.
With your help, the problem has been resolved.
I am so happy that with your help I could continue with my work.
Wish you all the best!
TQ again

emersonluiz
New member | Level 2
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Muito obrigado. Estava com o mesmo problema e deu certo sua sugestão!

kristine_gal
Explorer | Level 4
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Thank you so much! Problem solved.

din
New member | Level 2
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same with me... after click "no proxy" then everything back to normal... problem solve... 

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    din New member | Level 2
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    kristine_gal Explorer | Level 4
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    emersonluiz New member | Level 2
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