Desktop app should self-check for Problems

[CraigJConrad]

There are two recurring types of issues that are left to the user to recognize as occurring.  However, these are both things that the Dropbox Desktop app should be able to see and alert the user:

1. When the Dropbox folder/file icons are not in use (when Dropbox's icon list gets pushed below the top 15 in the registry by things like OneDrive and Google Drive.
2. When the Dropbox sync process isn't making progress.  Mine was stuck at thousands of files for a week or more before I happened to notice it in the tray.  As the number isn't progressing, it should be very easy for Dropbox to recognize that and bring it to the attention of the user.

Thanks

[Jay]

Hi @CraigJConrad, thanks for messaging the Community.

The sync overlay is related to the OS itself, and isn't something that the Dropbox desktop application can detect if there are any issues with the icons being displayed.

Syncing issues can also vary depending on the cause, so there isn't a method to resolve each matter, although this article should help in resolving the majority of issues.

If you have any further queries, feel free to message back.

[CraigJConrad]

 @Jay  Thank you for responding.

I thought that a Windows desktop app could read the registry. If I am correct, it could see if its entries are among the first so that it will be utilized. If I am wrong, of course, then it must be left to the user to recognize.

As to recognizing that the sync is "stuck", perhaps I misunderstand your response.  It is the Dropbox app that is tracking and displaying the pending file count.  How can it NOT know that the count of files (and data movement in general) has not changed in the past hour?  When I see "Syncing 1,234 files" (or whatever its similar message is) when I hover over the tray icon, isn't that message coming from Dropbox?  If that exact same message is still there a day later, why can't Dropbox app realize that it isn't progressing and then go into an alert state (changing its tray icon, sending an email, or something)?  When this last happened to me, I wasn't aware of it until 7 or 8 days had passed.

Thank you

[Hannah]

Hey @CraigJConrad, we really appreciate your feedback here.

I will make sure to pass your comments along to our team about this.

If you need anything else, please let us know.