Re: Won't stop indexing on Mac

Hi cloudres, thanks for bringing this to our attention.

We've not received reports about similar issues to what you've described. 

Have you considered backing up the files that didn't sync previously outside of the Dropbox folder, and then resume syncing in the app?

This will help me to assist further!

Hello Jay, I've actually already come across a similar issue on other threads within this forum. Samantha's latest post seems to confirm that the development team is aware of this problem and, I presume, is working to understand its causes.

I must admit, I'm a bit surprised, given that Sonoma Betas have been around for months. Especially considering that almost all of us here use Dropbox with a paid account, in my case, nearly 200 euros per year.

Regarding your suggestion, to be honest, I'm not entirely sure what you mean. Have you read what I've already tried to do to resolve the issue? From what I've gathered in Samantha's comment, restarting the sync is the issue. It seems blocked in some way. But then again, if it hasn't been resolved by restarting the Mac multiple times, I don't see how this would have helped.

I'll repeat, the only thing I haven't tried is logging out and logging back in. Someone seems to have resolved the issue that way.

Hello! Having the same issue after updating to Mac OS 14.0, also Dropbox v183.4.7058. Dropbox badge stuck on indexing, sync no longer works...

Thanks for the additional info here, cloudres and elkcilb, have you had the time to check Samantha's post here, for more info?

I believe it's not "stuck syncing" as described in the post by Samantha because it has been indexing for over 48 hours now. I have tried restarting my computer.

I have just installed Somona on my Mac

Then saved a file to a shared dropbox folder on my computer. The unthinkable happened. was contacted by a colleague. EVERYTHING I have submitted to the shared folder since 2020 was deleted on their folders and the  dropbox website!!!!!!!!!!!!!!

Worse still, it had synced the same modified/ deleted dropbox folder to my Mac

EVERYTHING IS GONE!!!!!!! Not even in the deleted folder on Dropbox

Well done. 3 years collaborative work destroyed. Wow

Sorry Hannah, but it makes me smile a bit that you're suggesting I take a look at Samantha's post when I was the first to mention it above. Of course, I've seen it. And that's precisely why I'm concerned. It seems like none of you even know what's happening here.

Hey cloudres, that was actually for elkcilb, sorry if that wasn't clear in my reply.

And everyone who is still having this issue, have you tried reaching out to our support team, like Sam suggested?

Hi

I too have encountered syncing problems after the updating to Sonoma - I have multiple files that are now conflicted and files are missing.

Would love dropbox to find a work around for this.

I'm experiencing the same problem. 98% of my files are not accessible in offline mode and only some of my Word files can actually be opened. I've reported the problem to Dropbox who helpfully respond with we're not supporting Apple's latest OSX operating software update - Sonoma. They're working on a fix apparently. It's a nightmare!

I hope they let their help staff know - I wasted time chatting with someone on their help chat - who tried to help me but clearly had no idea about the update problem - let's hope they come up with a solution soon.

Good morning Hannah, attempting contact via chat was the first thing I did. I was suggested exactly what I tried to do: a forced restart of DropBox by ending tasks and Finder, followed by a Mac reboot, and finally, a logout and login from my account.

I want to emphasize that in my case, I haven't attempted to resolve the issue with logout and login to avoid data loss, as others have complained about after taking this action.

That said, I would like to see the problem resolved proactively through an update to DropBox, rather than asking the paying users for potential workarounds.

From my perspective, Samantha's message is crystal clear. There's an issue, and we've got confirmation. Can we get more details, and as soon as possible? Is the DropBox team working on a patch?

I continue to wonder how it's possible that after months of Sonoma Beta, we're here patching a sync problem.

Thank you.

The version of Dropbox has been updated, and we are now at 184.4.6543 on Mac. I've tried to restart the synchronization by manually pausing it, but it seems like the file indexing hasn't resumed here.

Mine has been indexing for 2 days. I'm running the latest. Even downloaded it again and reinstalled it. I rebooted a ton. Nothing positive yet.

Still broke.

I've recently started experiencing the same syncing problem after upgrading to Mac OS Sonoma. In my case once the indexing files reaches zero, the syncing seems to stop and the "Indexing..." message remains forever.

Also my newly added files are no longer syncing across my other devices as before. I tried reinstalling Dropbox but it didn't resolve the issue. 

Also, my current Dropbox version is v183.4.7058. Yesterday, while trying to resolve the issue, I (unknowingly) switched from Dropbox to Dropbox Backup beta. I thought this was the problem and then returned to Dropbox. The problem remains.  

One more thing. I'm glad I discovered this community and this string of messages! Until a few minutes ago, I assumed I was the only one with the issue. I feel better now; and am optimistic a solution is around the corner : )) 

im having the same trouble, tried everything and dropbox hasnt updated in two days since updated, constantly indexing

Yep, three days in and no progress. My Dropbox sync is stuck at 99% and many files remain unavailable. I'm holding off contacting Apple to work through Carl8's recommendation about creating a new user profile to see if Dropbox has the technical capacity to solve this problem with a patch first. After recent other problems with Dropbox, I'm seriously reconsidering my subscription. If they don't fix this in the next 72 hours, they're toast. I've warned many other Apple users who are ardent Dropbox devotees not to update to Sonoma, while I await, patiently, any advice from our seemingly unconcerned friends at Dropbox.

I'm starting to get a bit disappointed with Dropbox in terms of how the issue seems to be handled. Of course, this is my perspective as someone who hasn't received any definitive feedback, neither via chat nor here on the forum, let alone reassuring statements like "We are aware of this, and we are working on it." Luckily, I don't need to back up anything right now, but if I did need disk space, I'd literally find myself in a mess. That's not what I expect from a company I've chosen, one that I've been paying for over the years and that generates millions of dollars in revenue.

Anyway, getting back to the problem, since the only thing left for me to try to resolve the issue was to log out and log back in, and since some people seem to have done that - even uninstalling and reinstalling the entire Dropbox - I now consider it pointless to even attempt. I'd rather wait for a resolution at the app level. But when will that happen? Dropbox, if you're there, give us a sign.

Hello all, I managed to resolve my issue by speaking to support staff on the chat and successively being advised to log out of my Dropbox. This means you have to redownload your entire Dropbox again which is a bit of a pain but the issue was resolved after this. I then used the File Provider tool to migrate my Dropbox folder to a new location. Everything is back to working now for me. Hope everyone else also manages to find a solution soon

elkcilb at this point, I expect a statement or a tutorial that explains step by step what to do, how to do it, and how to avoid losing files during the process. In any case, it's not realistic to expect the average user to succeed in this process, which is why I anticipate a patch. I believe it's reasonable.

I'm glad you managed to resolve the issue.

Same issue here! 

Sorry to hear about this, lukegajary.

If you have less than 300K files in your Dropbox folder, would you mind restarting your computer, to see if that helps?

Hello,

after installing Mac Sonoma the dropbox did not work any more in the way it should.
New pictures oder files an the MacBook will not be uploades to dropbox, new pictures uploaded via Iphone will not be downloaded an the laptop.
It does not work from the laptop to make files usable offline. 

Sonoma: A banana-product!