Dropbox is re-syncing my files again?

[Viqhaas M.]

Why on earth is this happening ?!? its resyncing everything again nothing has been changed why ?

[nirwa]

My issue is similar--frequency is variable, it works for a while, then fails again.As far as I can tell it looks like the reauthentication times out, dropbox pops up a web page and relinks the computer.

Good to know I am not the only one--shared pain, etc, etc.

[Ataur]

I want to legal judjment

[StevenGu3]

Having similar issues, the "Fall update" for Windows 10 caused my Dropbox to resync everything on a couple of PCs.

I have very fast internet and other PCs so it is not major for me. If I do want to get something fast when this sort of thing happens I just skip the queue and go to the Dropbox site work on and place back in the box when it is finished resyncing.

[denzil]

This seems to happen on my Windows 10 machine whenever I move a folder within the Dropbox folder structure (e.g. just grouping files, or consolidating folders).  With over 600,000 files, this takes DAYS to finish.  I've a 60Mbps Internet link and an M.2 hard drive, so I'm not I/O limited.

Come on Devs, why does this happen so frequently, yet take so long?  I can understand the purpose, but it becomes a showstopper when you want to use/update files, and you can't use Dropbox for days at a time!

[Michael L.52]

I have had a great experience with Dropbox, having had my 1TB 90-99% full variably over the last 1 year plus and no significant issues.

Only recently, in the last week or so, Dropbox decides to re-sync all files (~250,000) that are selectively synced on my work Macbook Pro every time I open my laptop for the day. It goes relatively fast (1 hour or so), but is a problem.

[Sanchez]

Hey @Michael L.52, 

This sounds like a re-indexing, as re-syncing all those files would take much longer. This can happen if you run a beta version of our app. Check to see that you are using a stable version, denoted by a xx.4.xx, instead of the beta xx.3.xx. 

If the issue continues, go ahead and submit a support ticket here, so our team can investigate further. 

Cheers!  

[HollisHoHo]

SEVEN PAGES OF CUSTOMER COMPLAINTS ABOUT RANDOM resynching of files & NOT one solution.  The same thing is happening to me.  WHAT IS THE SOLUTION?????????????????

[Sanchez]

Hi again, @HollisHoHo, 

If you’re experiencing syncing issues, we need to put you in touch with a support agent for assistance. You can either write in here, or allow me to get a support ticket started on your behalf.

Keep in mind that our support team will not troubleshoot unless you are using the latest stable build of our app, and not a beta. A beta version is denoted by a xx.3.xx, instead of the xx.4.xx. If you are on a beta build, it means that you have opted in to Early Releases in your online account settings. I recommend that you switch this off, and then install our latest stable build, 48.4.58.

Let me know. 

Thanks

[wearehereandnow]

Re-installed the stable build 48.4.58 and it is STILL syncing all files.

Working off a brand new 2018 iMac, and this came on randomly last night - now I cant have access to a lot of files that I am in need of.

I'm supposed to be paying for this service?

[Sanchez]

Hey @wearehereandnow, welcome to our forum! 

I’d like to put you in touch with a support agent for further troubleshooting and assistance. Let me know if your forum profile’s email address is associated with the Dropbox account you’re concerned with, and I’ll have a colleague reach out to you via email. 

Alternatively, you can submit a support request here. 

Cheers!