Dropbox suddenly stopped backing up Document and Download directories and wiped previous backups

[Richard S.63]

Hi, just a warning.  My Dropbox suddenly stopped backing up about 95% of my Document and Downloads directories apparently a couple of days ago and deleting most files and folders including sentimental photos of my recently deceased wife, and in some cases wiped some folders or files beyond recovery.  Not sure if this is a bug in the latest Dropbox app.  I have talked with the help desk and eventually they agreed to escalate the problem.  This is a serious issue so I thought important to advise others and see if anyone else has experienced a similar problem.  I hope there is a simple fix but I am nor particularly optimistic.

[Walter]

I'm sorry to hear about your loss @Richard S.63 

Did you manage to open a new, follow up ticket to look further into this issue?

If so, you can share your ticket ID with us so that we can look it up in our system as well if needed. 

[Richard S.63]

I have merely asked that the ticket be reopened.  There is a lot of information in the previous ticket which provides essential background to the dislocation of directories.

Thanks