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File Request needs a Dropbox account?

File Request needs a Dropbox account?

VJG21
Helpful | Level 5
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I created a File Request and sent the link to a test email that does not have Dropbox installed.  When I select the link it takes me to Dropbox and asks me to sign in or create an account.  My understanding is you do not have to be a Dropbox user to upload photos when responding to my File Request.  What am I missing here?

 

Thanks

1 Accepted Solution

Accepted Solutions

VJG21
Helpful | Level 5
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Hi Megan,

Yes, that's the process I used.  Since submitting my post I went back and double-checked the link I used for the file request was correct.  when I did so it worked.  Not sure what the original glitch was but I am good to go now.  Thank you for responding to help out.

 

Vinnie

 

 

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4 Replies 4

VJG21
Helpful | Level 5
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Here's a screenshot of the screen I get when ISunset (002).jpg select the File Request link.

Megan
Dropbox Staff
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Hi @VJG21, how are you today? 

 

Just to make sure we're on the same page here, are these the steps you follow when creating your File Request? 

 

Also, have you tried accessing your link through an incognito tab on your browser, where you're not signed into your Dropbox account? If so, can you send me a screenshot of what you see there? 

 

Thanks a bunch! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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VJG21
Helpful | Level 5
Go to solution

Hi Megan,

Yes, that's the process I used.  Since submitting my post I went back and double-checked the link I used for the file request was correct.  when I did so it worked.  Not sure what the original glitch was but I am good to go now.  Thank you for responding to help out.

 

Vinnie

 

 

Megan
Dropbox Staff
Go to solution

Amazing news @VJG21!

 

Keep an eye out, and if you need anything else, let us know.  Enjoy the rest of your week! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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