Forum Discussion

Stuart_Hunt's avatar
Stuart_Hunt
Explorer | Level 3
3 years ago

File Share email not recieved

Weekly a file is shared with several people.  All but one recieve the email with the link (the one not getting the email is actually the most important recipient)   
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Stuart_Hunt, sorry to jump in here, but have you made sure that you're  looking at the correct Dropbox account? Do you happen to have another one perhaps, associated with a different email address of yours?

 

If not, please let us know and we'll reach out via email to investigate further. 

 

As for the email notification about the shared file, have you ensured that you have your notifications turned on? 

Stuart_Hunt's avatar
Stuart_Hunt
Explorer | Level 3
3 years ago

I only use this dropbox account  

Back on 17 Aug 2023 and before that the emails came to me 

Nothing has changed from our end as far as we know 

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