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Forum Discussion
File Share email not recieved
Weekly a file is shared with several people. All but one recieve the email with the link (the one not getting the email is actually the most important recipient)
Jay
Dropbox Community Moderator
Dropbox Community ModeratorSorry, could you clarify what you meant by the emails being sent from a Hotmail address? Do you mean the creator of the share is using a Hotmail address for their Dropbox account?
Could you try adding no-reply@dropbox.com to your contacts list and have someone share a new test document to see if you get a new shared invite? Is it possible that your email service provider is preventing you from receiving the emails to begin with?
Yes, the creator of the share is using a Hotmail email address
I have adding no-reply@dropbox.com to my contacts list and I still did not receive this weeks email.
- Jay
As the email isn't appearing in your inbox, I'd recommend checking with your email service provider to see if they could be restricting traffic to the following Dropbox domains.
