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File request link results in blank screen

File request link results in blank screen

lucidity
Helpful | Level 6
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Anyone else experiencing this problem?

 

ALL of our file request links result in a blank screen when clicked. It is not a browser issue, as it's been tested across many browsers. I wasn't aware of it until a client advised me of the problem. Dropbox are looking into it, meanwhile this has been ongoing since Tuesday and still no fix.

 

The copied link shows as [removed], then when entered, changes and inserts _edison https://www.dropbox.com/request_edison/xyz

 

Thanks in advance

18 Replies 18

lucidity
Helpful | Level 6
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Hi @Jay

No browser extensions and tried several different browsers in different machines.

lucidity
Helpful | Level 6
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Hi @Jay

Just tried creating a file request in a private browser and still got the same problem. No vpn or router restricting Dropbox.

Are you able to see the request link?

Jay
Dropbox Staff
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Are you on a work network or personal internet connection? Is it possible to create a file request link from a completely different network connection?

 

If you have a colleague or friend with a Dropbox account, do they experience the same issue when creating file requests on their own account?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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lucidity
Helpful | Level 6
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Hi @Jay

I’ve tried on several networks including mobile network.

Just logged into another Dropbox account and it creates the the request link and doesn’t add _edison.

There is clearly something wrong with my account.

Jay
Dropbox Staff
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Thanks for the input, I'll add these comments onto the support ticket, as I believe at this point it's best for them to investigate further on their end, as it appears to be account-specific.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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lucidity
Helpful | Level 6
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Thanks @Jay

lucidity
Helpful | Level 6
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I resolved the issue by troubleshooting it myself. The issue is with your branding module; if no background colour is set, it results in a blank screen.

Luke L
Dropbox Staff
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Hi @lucidity , sorry for the inconvenience! The issue should have been fixed now. You don't have to have branding to use File Request now. 

lucidity
Helpful | Level 6
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Thank you @Luke L!

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    lucidity Helpful | Level 6
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