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Hello,
Following a misstep, I deleted a folder from Dropbox out of my Mac Desktop.
I was able to recover the folder through the Dropbox website, but now, the folder has disappeared from my Mac Desktop completely. Other people from my Dropbox team still have access to this folder on their desktops.
How can I make sure that it is visible and accessible through my desktop?
Thank you!
Hi @MartinLo , thanks for bringing this to our attention.
Is the Dropbox desktop application running and syncing normally? When you click the icon in the menu bar, what message appears on the bottom left?
Is it possible that you've used selective sync to prevent the entire folder from syncing to your machine?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @MartinLo , thanks for bringing this to our attention.
Is the Dropbox desktop application running and syncing normally? When you click the icon in the menu bar, what message appears on the bottom left?
Is it possible that you've used selective sync to prevent the entire folder from syncing to your machine?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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