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How to upload Iphone live photos?

How to upload Iphone live photos?

mtkrimi
New member | Level 2
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I paid for 2tb dropbox account but now I can’t backup my live photos, i took dropbox because of online-only option but why live photos is ignored?
I believe its a important future

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @mtkrimi, thanks for posting today.

 

It is possible to upload Live Photos by enabling that option in the Videos section of the camera upload settings.

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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13 Replies 13

Jay
Dropbox Staff
Go to solution

Hi @mtkrimi, thanks for posting today.

 

It is possible to upload Live Photos by enabling that option in the Videos section of the camera upload settings.

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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oldmax
Helpful | Level 6
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There is no option for enabling Live Photo uploads in the video section (there is a single slider) of iOS version 294.2.2

My Live Photos are not working and I’d like to know how to enable this?

Hannah
Dropbox Staff
Go to solution

Hey @oldmax, if you go to the camera uploads settings and tap on 'upload from', do you not see 'live photos' as an option?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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oldmax
Helpful | Level 6
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There is a slider for Live Photos under the Smart Albums section but that turns off the slider for my Camera Roll.

The problem isn’t getting the picture to upload, the problem is when the Live Photo does upload it is not longer a Live Photo.

I have manually uploaded the picture and allowed it to sync and both scenarios result in a static photo not a Live Photo.

Jay
Dropbox Staff
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Hi @oldmax, could you attach a screenshot of what you're seeing on the camera uploads > videos option?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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oldmax
Helpful | Level 6
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DCB9E6C4-E5F7-49E3-8F64-146A9990BD6D.png59FFB62A-CA0B-413B-8AD4-D60D31B160E0.png

oldmax
Helpful | Level 6
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@Jay screenshots uploaded

oldmax
Helpful | Level 6
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@Jay @Hannah Live Photos are still not viewable. Any suggestions?

abelincoln
New member | Level 2
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i am having the exact same issue.   live photos back up, but when saved and then re-viewed, they are only static photos.  can they be backed up as live photos?

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