I get the message that my files might contain phishing content

[Xanthocletes]

I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content"

Relevant Facts:

1) File does not contain phishing content.

2) I haven't used dropbox for about a year, so I'm not over any limits.

3) File is legal content, legally obtained.

4) File is 22 MB.

No customer support except for paid subscriptions.

So I guess this is why I don't use dropbox.....

[Yazan Nusaibah]

👍👍

[Katie Applebee]

I keep getting this message when trying to create a link to share my files. We’ve interrupted your sharing activity because your files might contain phishing content.

These are the same type of files i have always uploaded to create links to share and never had an issue until now.

Of course can not contact support either since i have the basic plan.

[Hannah]

Hey @Katie Applebee, sorry to hear about this issue.

It sounds like your ability to create links has been disabled.

Can we send you an email, so we can take a closer look into this for you?

Thanks.

[Katie Applebee]

Hi Hannah,

Yes, please.

[Megan]

Hey there, Katie! 

I just sent you an email, I'll be happy to continue our convo there. 

See you!

[TFountain]

Whenever i try to share a file i get the message "Can't share file. We’ve interrupted your sharing activity because your files might contain phishing content."

All files shared are trusted PDFs.

If anyone tries to open the link to the files they also get an error message that says "That didn't work for some reason. If it's a fluke, it might work to refresh the page. You can also ask us for help."

[Mark]

You need to contact support at www.dropbox.com/support and ask for the block on your account to be removed. 

[oharaeservice]

We have been suddenly getting this message when trying to share various folders in our Dropbox.  

"Can't Share file. We've interrupted your sharing activity because your files might contain phishing content."

We have waited 24+ hours to see if this resolves and it is not. and we have the need to share files asap.

Since there is literally no way to talk to or email anyone at Dropbox, what are our next steps?

Thank you,

Karen

[Nancy]

Welcome aboard the Community, @oharaeservice. 

Did you receive any emails from Dropbox about the ban? Also, is this the first time you’re having this issue? 

Let me know, and we’ll take it from there.

[oharaeservice]

Hi Nancy,

We have received no emails from Dropbox about the ban.  The account affected is [removed per the Community's Guidelines] and this is the first time we have ever had this issue, and the account has been active for about 10 years.

It is causing great frustration as it is depended upon for sharing large files, so assistance at your earliest convenience would be most appreciated.

thank you,

Karen