Issues with Dropbox syncing whole client folder when only one folder is selected.

[LS Studio]

I'm having an issue with Dropbox syncing a whole client folder when one single folder is selected in preferences. This has never happened before and is a major problem. Within a client folder we have hundreds of individual project folders. We usually sync folders as and when we need them. For some reason I'm selecting one folder, syncing it and the whole main folder starts to sync. This includes folders that are simply not selected so I can't go into preferences and deselect them to unsync because they are NOT selected in the first place. The main folder that is then synced is also for some reason our of numerical order which none of my other folders are. I've tried rebooting etc. I am on Mac OS Ventura.

[Jay]

Hi @LS Studio, thanks for providing these details!

Could you attach a screenshot showing what you're describing, while hiding any names or personal details.

This will help me to assist further!

[LS Studio]

This is how the folder is currently selected. You can see that of all those files only one folder is selected.

[LS Studio]

But this is what's appearing in the folder via Finder on Dropbox desktop. All the files that arent selected are syncing. 

[Megan]

Hi @LS Studio, thanks for the screenshots! 

The first thing I noticed, is that on the first screenshot you can see the building icon on the Team folders, while on the second one that isn't there. 

Since I can't see the full folder names, I just wanted to double check with you that this is the same path right? 

In the first screenshot, on the second column where the 1.1GB folder is selected, is that the only folder selected there? 

Also, if you check the app's current syncing status, is it up-to-date? 

[LS Studio]

Yes it is the same path. Yes that is the only folder selected. The first screenshot shows the app selective sync. The 2nd is how that is then appearing on my desktop.

As you can see the desktop is not reflecting what I have selected to sync.

[Nancy]

Hi from me too, @LS Studio! Can you let me know what’s the app’s syncing status at the moment? Is it still syncing files or is it up to date? I’d also like to know its app version.

[LS Studio]

It's up to date.

[Jay]

Thanks for the details, I'd recommend checking with the support team directly for them to investigate this further on their end.