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My desktop app is stuck at syncing and I need help with the buttons to fix hardlinks and permissions

My desktop app is stuck at syncing and I need help with the buttons to fix hardlinks and permissions

Margie
Explorer | Level 4

I have the exact same problem as many others with Dropbox sticking with "2+day syncing".  Daphne kindly posted the solution below, but I can't get it to work.  When I hold down the space bar (in windows 10) absolutely nothing happens; I see no options anywhere for "Fix hard links" or "Fix permissions".

 

My assistant has the same problem and gets the same result  We are both on Win10.

 

What am I missing??  Thank you

 

 

If none of your top level folders are showing this icon, then I'd suggest trying the steps below to see if that resolves the "Syncing" status for you:

  1. Click the Dropbox icon in your system tray/menu bar.
  2. Click the profile pic/initials icon in the top right of the window.
  3. Choose "Preferences..."
  4. Go to the "Account" tab.
  5. While holding the Alt+H keys (Windows/Linux) or Option/Alt key (Mac), click "Fix Hardlinks".

If this doesn't resolve the issue, please follow the steps again and instead click "Fix permissions". 

I hope this helps, let me know how it goes!

1 Accepted Solution

Accepted Solutions

Re: 2-day syncing solution

Walter
Dropboxer

Hi @Margie; how are you today?

 

I'm sorry for the slightly delayed reply; your post was caught by our Spam filter (probably due to its length) and I just moved it back for you. 

 

Moving on to your concern now, can you please try using the alt+H keys instead of the space button and let me know if this did the trick for you?

 

Thanks! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: 2-day syncing solution

Walter
Dropboxer

Hi @Margie; how are you today?

 

I'm sorry for the slightly delayed reply; your post was caught by our Spam filter (probably due to its length) and I just moved it back for you. 

 

Moving on to your concern now, can you please try using the alt+H keys instead of the space button and let me know if this did the trick for you?

 

Thanks! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: 2-day syncing solution

Margie
Explorer | Level 4

Thank you Walter, that worked like a charm.  I did restart the computer, and it too quite a long time to stabilise but now, for the first time in ages, it is "up to date".

 

Many thanks for the suggestion.

 

Margie

Re: 2-day syncing solution

Walter
Dropboxer

Thanks for letting me know this worked Margie; I'm glad to hear it's sorted now.

 

Feel free to give us a nudge if you ever come up with a Dropbox question!

 

Until then, take care and stay safe! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Walter Dropboxer
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    Margie Explorer | Level 4
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