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My file has yet to sync from my PC to my account online. Can someone help me?

My file has yet to sync from my PC to my account online. Can someone help me?

Nele51582
Explorer | Level 3

I created a file on my PC yesterday and placed it in Dropbox. However, when I open it online, the file has not yet synchronized. Can someone please help me with this?

12 Replies 12

Mark
Super User II

What does Dropbox on the computer say if you mouse over its icon on the status bar?


 


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Nele51582
Explorer | Level 3

Thank you for your response. It doesn't really say anything, it just indicates that this is Dropbox.

Megan
Dropbox Staff

Hey @Nele51582, thanks for posting here! 

 

I believe you're looking on the bigger Dropbox icon on your task bar. 

 

Mark is referring to the smaller one, next to your WiFi that looks something like that:

 

If you hover your mouse over there, it should give you the app's syncing status, and version. Can you check and let me know? 

 

Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Nele51582
Explorer | Level 3

Thank you for trying to help me. I must be doing something wrong because I only see 'Dropbox Lite' version.

Megan
Dropbox Staff

Hey @Nele51582, gotcha! 

 

In this case it sounds like you're using Dropbox in S mode. You can see more about this here

 

Think of Dropbox for S Mode as a mobile Dropbox client. It doesn't sync files the same way as the full desktop application does. Can you try to switch off the S mode, and then install our Dropbox app for Windows following the steps provided in the Help Center article above? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Nele51582
Explorer | Level 3

I'm sorry, I have no idea where to disable that S mode. I have looked around a bit, but I really can't find it.

I'm also afraid of losing everything, are you sure that this won't happen, because there's already hours of work in it.

Thanks for your help!

Megan
Dropbox Staff

Hey @Nele51582, here is how to disable S mode for your device. 

 

Also, you can definitely keep a copy of your content, if it makes you feel safer, however I don't think anything bad should happen. 

 

 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Nele51582
Explorer | Level 3

Nele51582_0-1718102426576.pngNele51582_1-1718102458631.png

As you can see, my native language is Dutch, but I think it is still clear that there is no Switch to Windows 11 Pro section.

Again thanks for trying to help me!

Nancy
Dropbox Staff

@Nele51582 , if you follow these steps instead and click on the link provided, do you see the option to switch off S mode perhaps?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Nele51582 Explorer | Level 3
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    Megan Dropbox Staff
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    Nancy Dropbox Staff
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