New email verification for client?

[NStephens]

For the first time today, when I sent a reusable link to a client it prompts them to verify their email first. They have to enter their email, Dropbox Sign sends them an email, they have to go the email sent and click a link there to sign the document. Is this a new step Dropbox Sign has just added?

[Walter]

Hey @NStephens, thanks for posting on our Community. 

May i ask if this client of yours has a Dropbox/Dropbox Sign account associated with the email you used to send them the link to sign your document?

Let me know more and we'll take it from there. 

[NStephens]

No they do not

[Megan · Accepted solution]

Hi @NStephens, sorry to jump in here!

This is expected. 

For security and tracking purposes, a signature request sent via a link requires the signer to verify their email address first. This will enable us to verify ownership of their account for identity and authentication purposes. You are not able to bypass this step as it is necessary for us to be able to provide you with a transaction history.

I hope this clarifies! 

[NStephens]

Thanks!

[Dextechem]

I recently experienced something like that with a different service. I sent a document for signing, and my client had to verify their email first too. It’s a good way to ensure the right person is signing and helps keep everything secure.