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bengibbs75's avatar
bengibbs75
Explorer | Level 3
7 years ago
Solved

New to Dropbox.Don't understand how licensing works.Business trial has ended and will not sync now.

Hello, So my question is what do I need to do if I am on a team of real estate agents and only need acess to 2 folders in drop box? I have those permissions and can access them.  the problem is I o...
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  • Jane's avatar
    Jane
    7 years ago
    Hey Ben (bengibbs75), thanks for explaining matters to me in such detail! 
     
    To my understanding Ben, the team in question is currently in "locked state" (which is what’s happening when their trial period expires). Locked state limits Dropbox functionality, you will have view-only access to your content & it’s expected that syncing stops however please bear in mind that your files will not be removed and team members will still be able to access them. 
     
    From there, you’ll be given two options, namely to purchase Dropbox Business if you wish or disband the team, where all team members will be converted to individual accounts. 
     
    If you’re a team member, you can opt to leave the team — where you’ll keep unshared content, shared folders you own & folders that were shared explicitly with you. 
     
    Last but not least, please bear in mind that when a team admin disbands a team all team member accounts become individual Dropbox accounts. Please note that team admins receive a copy of all team content. Any team member who is not a team admin will of course lose access to the team content. Also, as a result of this action, team members keep access to their own files and folders.
     
    Spoiler
    Additionally, once a team disbands, the following occurs:
    - The team structure is deleted
    - Shared folders outside of team space keep sharing relationships
    - Any pending invites are deleted
    - Suspended users are deleted
    - Shared links to team-owned content break; links for shared folders/files do not
    - Team content created by deleted team members is lost permanently
    - Archived folders are deleted
    Hopefully my message points you towards the right direction & helps make the right decision; please do let me know my suggestion works for you or in case you need further assistance in any way. Happy Friday & thanks for checking in on our Forum!  
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago

By all means Ben (bengibbs75)- it's been a pleasure; let’s leave this discussion open as a point of contact; please take your time to try my suggestions & keep me posted on the outcome whenever you get a chance. Happy Monday!

bengibbs75's avatar
bengibbs75
Explorer | Level 3
7 years ago

Hi Jane,

Thank you so much for keeping this thread open. So I believe that I have fixed the problem. I disbanded from the team and reverted back to a basic account. That solved the issue with the syncing. There is still a little x in the app icon and  it says my "Dropbox is full and I need to upgrade or refer a friend to get more space".  Let me know if there are any other actions I need to take.  

 

Thank you! 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Great news Ben (bengibbs75), it seems that we’re on the right path! Now, it seems that syncing has stopped because your account is above its allowance. Don’t worry; your files are still safe with us & syncing will resume when you bring your account under your quota again. 
     
    Hopefully my tip above helps you get to the bottom of this issue soon; let me know if you have any further questions or thoughts & I’d happily further clarify for you. Happy Monday! 
  • bengibbs75's avatar
    bengibbs75
    Explorer | Level 3
    7 years ago

    Hi Jane,

    So actually it seems like I am not having a syncing problem now. I am now using a basic version of Dropbox and now it says I don't have enough space and need to either upgrade or refer friends to get more space. I have attached a screen shot for reference. The little x at the top of the app what I am most concerned about. does that mean that there is some action that needs to be taken? Otherwise, everything seems to be working. I can get to all the folders that my team leader has shared with me. 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks a lot for the screenshot of what this looks like on your end Ben (bengibbs75); let me elaborate a bit on my previous message!
     

    So actually it seems like I am not having a syncing problem now.

    The little x at the top of the app what I am most concerned about. does that mean that there is some action that needs to be taken?

    The “x” icon indicates that your Mac isn’t currently syncing to our website, therefore your local files aren’t updating online & vice-versa. That said, kindly note that you should be able to access all your content on your account on our website 🕸️. 
     
    At this point Ben, you could resume syncing following these suggestions:
    Please let me know if you have any follow-up questions!

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