No 'Create a team folder' button in the admin console

[lokimac]

Hi. I'm a member of a business Dropbox team, and our team admin cannot create Team folders. The Dropbox instructions say that there should be a "Create Team Folder" on the Content tab of the Admin Console, but no such button exists. There's only the ability to create regular or shared folders. Can anyone assist?

[Hannah]

Hey @lokimac, thanks for letting us know about this.

If you go to the content tab in the admin console, do you see a 'New folder' option on the right side of the page?

This should allow the admin to create a folder and they can choose to share it with the entire team; that would make it a team folder.

Let me know how it goes!

[lukepro]

Same problem, the information is wrong on the Dropbox help page, there is no "Create team folder" button, and it's confusing the way you suggest above. I want to create a Teams Folder that is not accessible to everyone, but I can assign different groups to, please address.

[Nancy]

Thanks for your feedback on this, @lukepro! I’ve flagged this with our team, so that they can take a look. 

Now, as for sharing your team folder with specific groups on your team, you can definitely do that. The first thing you need to do is create a group with the users you want to add to the team folder (by following these steps). 

After the new group has been created, please go to your Admin Console > Content tab > New folder, and you should be seeing the option to share it with the group of your choice instead of the whole team. 

If you’re not seeing this option, or you’re having any trouble along the way, let me know.