Hi, I am currently working and it is really important to share and access files through dropbox. For some unknown reason I am not receiving my verification email. It is really important for me to get this sorted and I have tried changing my browser but no success. I cannot change me email as it is my work email and I have clients assigned to it. Hopefully this can be manually rectified and I can start using the service! Gareth

Hi Gareth, I'm sorry to hear that you're still having this problem and I'd be happy to help! For security purposes, I'd have to move this conversation to emails. I just sent you an email to your email address. Please follow up from there. Thanks, Francesco

What do you mean write in here? That is what this is? I am really disappointed with the lack of contact details available to solve these issues. Is there a direct contact who will be able to aid with finding a solution. Gareth.

Having the exact same issue. I referenced this forum in the ticket I submitted I am not receiving any emails to my outlook account from dropbox (email verfication, file request email). I already tried adding the dropbox email to my address book -- did not help. I had to change the email on the account to my personal email in order to facilitate some file sharing I needed, but I ultimately need to be able to use my work email. I don't think it's a domain issue since i'm able to access the website, so not sure what the issue might be. I saw a forum where someone was having the exact same issue, but the discussion was taken offline so I don't know how it was resolved. This is a big issue. Thanks! Tegin and got this response: Pierre, Dec 18, 11:54 AM: Hi Tegin, Thank you for reaching out to us about this issue you are experiencing. As I understand it, you are unable to receive correspondence to your outlook email account. You have changed the email on the account. As it happens, Dropbox is only able to send correspondence to the email associated with the account. Therefor, if you would like to receive emails to your work email, that email will need to be associated with the account. Attempt to change your email to the email you need to receive correspondence to. This will then enable you to verify that email. Attempt to verify the email and see if you receive corrospondance. If you are still unable, please reply to this email from the email in question so that we may verify your identity an further help you with your request. If you have any other questions please let me know. Regards, Pierre Not at all helpful. I don't think he even read my entire email. If using that email and sending the verification had worked, there wouldn't be a need for a ticket in the first place. Hopefully resolved soon, but I echo Gareth's frustration with the customer service.

lol I miraculously had the same problem, made my own thread and was told to visit this thread! don't know if dropbox is laughing at us https://www.dropboxforum.com/hc/en-us/community/posts/204760613-verify-outlook-com-email

This is so frustrating... I am having exactly the same issue. I was told to follow this thread. Whats the point in following everyone who has the same problem when no one replies to sort the issue out. Why don't they just say that they don't know how to fix the issue and ill delete Drop Box and find a different way of sharing files. So unhelpful

Not receiving my verification email on outlook

20 Replies

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carljohan
Dropbox Staff
11 years ago
Hi,
Could you please check your spam folder to ensure that no-reply@dropbox.com is not blocked? Could you please also add no-reply@dropbox.com to your address book and request another email verification email?
Thanks!
Gareth W.
New member | Level 1
11 years ago
I have tried this but no success.
Gareth W.
New member | Level 1
11 years ago
Would like an answer/ solution fairly soon as it is disrupting my work.

Thanks.
carljohan
Dropbox Staff
11 years ago
Hey,
If you are still not receiving the email, please write in here: https://www.dropbox.com/support so that we can look further into it.
Thank you!
Gareth W.
New member | Level 1
11 years ago
What do you mean write in here? That is what this is? I am really disappointed with the lack of contact details available to solve these issues. Is there a direct contact who will be able to aid with finding a solution.
Gareth.
Gareth W.
New member | Level 1
11 years ago
Still no answers for my issue. Would like to have this issue resolved.
Gareth
carljohan
Dropbox Staff
11 years ago
Hi Gareth,
Thanks for following up and sorry to hear that this isn't fixed. Our support team would be happy to help you with this. In order to get in contact with them, please go to https://www.dropbox.com/support and select the options that best fits your question to find a solution to your question or to submit a ticket to our support team.
Also, if you are not receiving the password reset email, you can temporarily change the email associated with your Dropbox account to another email to see if you receive the verification mail.
Thanks!
Gareth W.
New member | Level 1
11 years ago
I have tried all these suggestions. Is there a direct contact I can use to get an answer I need!
Gareth W.
New member | Level 1
11 years ago
Still no answers for my issue. It is now my third week and I am really disappointed that Dropbox cannot even provide me a solution to the issue of not receiving my verification email. - I have tried changing my email. - I have added the email as a contact. - And I have created an issue here to discuss it, I do not want to create another forum/ ticket/ topic to find a solution. I would like if you could solve my issue directly as it is severely effecting my work. I hope I can be given a solution asap. Gareth
Gareth W.
New member | Level 1
11 years ago
Thank you

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Not receiving my verification email on outlook

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