Nothing happens when team member tries to add file via email

[MJRogers]

I have been trying to share a file with one of my team members, but even though he receives the email, when he clicks on the link nothing happens. I tried sharing other files with him and it worked, but it just won't work with this specific one. Please help! 

Thank you. 

[Nancy]

Hi @MJRogers, and thanks for posting this on our Community.

Can he add the file perhaps via the Shared page here? 

What if he tries to access his email via a different browser on his computer? Does that seem to work better? 

What type of file is it that he’s having trouble with?

Let me know what you find.

[MJRogers · Accepted solution]

Thank you Nancy for your reply! 

We ended up recreating the folder, deleting the old one, and and sending the invite for the new folder; and it worked!