Phone number for technical support

[Angela S.]

I am having ongoing issues trying to get my Dropbox files to sync with my desktop. I am probably a few months behind on files on my desktop as this computer had to be taken to IT for some repairs. I left it running for more than 24 hours and it's just not working right. I have followed all of the troubleshooting guides online. Does anyone have a phone number so I can actually talk to someone from Dropbox?

[teona d.1]

I am being charged monthly for an upgraded subscription that I would like to end.  When I login to my account it shows a basic plan yet every month I'm hit with a 9.99 fee from Dropbox.  How do I end my subscription and the charge? Because the acct isn't showing I cannot downgrade as the instructions suggest. 

[Pauline D.6]

I paid to upgrade for more space and now my computers are not syncing. What should I do?

[Pat V.3]

I just upgraded and am extremely dussapointed... I need help and can't find it.. can anyone tell me how to upload my harddrive because I'm bring told it will crash soon.. I also don't know how to download files

[Louie T.]

I also just signed up, having errors and there's no tech support. After they have your money they obviously don't care about helping. I just want a refund so I can take my business elsewhere to a file storage company that actually staffs humans able and willing to help paying customers. I advise everyone to stay away from Dropbox. Surf these threads to see all the headaches this company has caused its customers. 

[Laureline]

Hey Louie !

If you are a Business customer, you have access to live chat, phone and email.

If you are a Pro or Basic user, then you can send us a mail from here

My (human) colleagues will be super happy to help you!

If you prefer to explain here what your problem is, than I'm glad to help. However, I won't have access to your account informations, so if it's an emergency, I would recommend you to contact or call support.

PS: make sure to write in from the email address used for your account, especially if you are a paying customer 🙂

[Pauline D.6]

Interesting, I left a message two weeks ago and didn't get a response. I also sent an email and didn't receive an answer and I'm a paid subscriber. That's when the problems started. It was working fine before I upgraded. I've already started copying my pictures to another site. 

[Rich]

I left a message two weeks ago and didn't get a response.

Unless you're a Dropbox for Business customer, there is no phone support. All other account types (Pro, Basic) use the support system.

I also sent an email and didn't receive an answer and I'm a paid subscriber.

Have you opened a ticket yet? That's the only official method of receiving support. Once the ticket is open you might be able to reply back via email, but you should open a ticket in the system first.

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

[Jim C.14]

I just reinstalled word but when I open my docs form dropbox, it will only open in notepad. On my  laptop everything is fine and it still opens in word, like always.

[Mark]

Thats an issue with your installation Jim. Not Dropbox. 

For some reason your computer hasn't associated .doc etc. with Word properly. 

You need to google/ask Microsoft for help with that. 

[Peggy B.3]

Cannot sign in with correct sign in.

Cannot get help without signing in.

Error 500 does not state what the error is or how to correct it.

Why isn't there technical support?