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Placeholders not visible on PC

Placeholders not visible on PC

anram
Explorer | Level 3
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I have several online only folders, but placeholders for the folders do not show up on my laptop PC running windows 10. On a second PC connected to the same Dropbox the placeholders for online files are visible. Can anybody suggest why I cannot see placeholders on my laptop?

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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@anram wrote:

I have enabled selective sync, an example is as below:

Selective sync.JPG

 However on my PC I only see 

PC Folders.JPG


This would be the expected behavior for Selective Sync. The Selective Sync feature is used to remove the local copy of a folder from your computer. It doesn't leave a place holder behind like marking a file or folder as Online-only would.

 

If you want local placeholders for your folders, go back into Selective Sync and check the folders so they sync back to your computer. They *should* come back as Online-only which would be a placeholder. If they fully sync back to your computer (green check mark), just right-click one or more folders and select Make online-only.

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7 Replies 7

Jay
Dropbox Staff
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Hi @anram, thanks for bringing this to our attention.

 

Have you enabled selective sync for those folders, so they're not appearing on your machine?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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anram
Explorer | Level 3
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Hi Jay,

Thank you for the response, I have enabled selective sync, an example is as below:

Selective sync.JPG

 However on my PC I only see 

PC Folders.JPG

 It is interesting that _My Paper doc appears as a placeholder, but my folder names do not

Any thoughts

Thanks

Andrew

Hannah
Dropbox Staff
Go to solution

Thanks for the screenshots, @anram, they're really helpful!

 

Can you let us know what the sync status and version of the Dropbox app on your computer is?

 

You can hover over your Dropbox icon, to see this info.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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anram
Explorer | Level 3
Go to solution

Sync Status is Up to Date and Version is 178.4.4811

Thanks

Andrew

Rich
Super User II
Go to solution

@anram wrote:

I have enabled selective sync, an example is as below:

Selective sync.JPG

 However on my PC I only see 

PC Folders.JPG


This would be the expected behavior for Selective Sync. The Selective Sync feature is used to remove the local copy of a folder from your computer. It doesn't leave a place holder behind like marking a file or folder as Online-only would.

 

If you want local placeholders for your folders, go back into Selective Sync and check the folders so they sync back to your computer. They *should* come back as Online-only which would be a placeholder. If they fully sync back to your computer (green check mark), just right-click one or more folders and select Make online-only.

anram
Explorer | Level 3
Go to solution

Thank you. I had misunderstood the difference between Selective Sync and Make Folder Online Only. I now have the functionality I wanted

Scratchy
New member | Level 2
They certainly have made the explanation as confusing as possible. How about this?

□ Show ALL folders locally but select
what's stored ONLINE ONLY
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Scratchy New member | Level 2
  • User avatar
    anram Explorer | Level 3
  • User avatar
    Rich Super User II
  • User avatar
    Hannah Dropbox Staff
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